Scenario
MedInc Products Ltd.
Please read this scenario prior to answering the Question. MedInc Products Ltd. is a leading medical
device manufacturer in the highly competitive market for Migraine Headache Pain Management
(MHPM) devices. These tiny wireless devices are implanted in the brain and can deliver a precise
electric shock when the wearable Pain Control Unit (PCU) detects an increase in stress induced by
the onset of a migraine headache. This technology will be a breakthrough in the treatment of this
condition, and several competitors are striving to be the first to introduce a product into the market.
However, all of them must demonstrate the effectiveness and safety of their products in a set of
clinical trials that will satisfy the regulatory requirements of the countries in the target markets. The
Enterprise Architecture group at MedInc Products has been engaged in an architecture development
project to create a secure networked collaboration system that will allow researchers at its product
development laboratories worldwide to share information about their independent clinical trials.
The Enterprise Architecture group is a mature organization that has been utilizing TOGAF for several
years. The MedInc Architecture Development Method is strictly based on TOGAF 9 with extensions
required to support current good manufacturing practices and good laboratory practices in their
target markets. The project team has now completed the Business, Information Systems, and
Technology Architecture phases and has produced a complete set of deliverables for each phase.
Due to the highly sensitive nature of the information that is managed, special care was taken to
ensure that each architecture domain included an examination of the security and privacy issues
that are relevant for each domain. A corresponding Security Architecture has been defined. The
Executive Vice President for Clinical Research is the sponsor of the Enterprise Architecture activity.
He has stated that the changes to the enterprise architecture for the new system will need to be
rolled out on a geographic basis that will minimize disruptions to ongoing clinical trials. The work will
need to be done in stages and rolled out in geographical regions. Refer to the Medlnc Products Ltd.
Scenario You are serving as the Lead Architect for the project team. You have been asked to
recommend the approach to identify the work packages that will be included in the Transition
Architecture(s). Based on TOGAF 9, which of the following is the best answer?

Scenario
Mobile Telco
Please read this scenario prior to answering the Question. Mobile Telco is a mobile
telecommunications company formed through a series of mergers and acquisitions. They are yet to
fully integrate the customer service systems for the most recent acquisitions, and as result, customer
service has been a major concern for the Chief Technology Officer. Results for the last two quarters
have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have
fallen below the industry average. The Corporate Marketing group has published some new findings
about customer satisfaction. The customers appear to be switching to AirLight, a competitor,
because of superior customer service. Mobile Telco actually has better coverage in nearly all markets
than AirLight, and good roaming agreements that keep rates low for business travelers. But,
customer satisfaction has remained low. The Business Strategy group and the Enterprise
Architecture group have conducted a high-level project to develop the enterprise-wide strategic
plan. They have developed a business scenario which contains a good conceptual model of what
needs to be done, and also identifies the key requirements. This was used in preparing the proposal
presented to the Executive Council and the Corporate Board. The planning for the program has been
underway for several months. Mobile Telco has selected TOGAF 9 as the basis for its Enterprise
Architecture. The Corporate Board has approved funding for a multi-million Euro conversion to
transition to a packaged Customer Service System. It is anticipated that the overall program will take
five years to complete, but there are some tactical projects that can commence immediately to
address the situation. The Executive Council has stated that the program should define specific
initiatives to enable each regional business unit to create an implementation of the Customer

Service System. The implementation must meet the needs of the business unit and still provide the
information needed to enable major improvements to the customer. Refer to the Mobile Telco
Scenario You are serving as the Lead Architect for the Performance and Integrity project of the
Customer Service System program. The project has been chartered to address the architecture(s)
required to support the Customer Service System from an infrastructure perspective. At the present
time, the project team is conducting an architecture development project that is focused on the
customer self-service capability, which was defined as part of the earlier strategic planning activities.
This capability will enable customers to access their accounts, pay bills, request account reviews, and
provision services from any web-enabled device. The project team has gathered information about
the self-service capability, developed a business scenario, and used the results to define an
Architecture Vision for achieving the capability. You have been asked to recommend the course of
action to complete the project. Based on TOGAF 9, which of the following is the best answer?

Scenario
Reveille Bugle
Please read this scenario prior to answering the question For over 100 years, Reveille Bugle has been
manufacturing brass bugles and other musical instruments. North America has been the primary
market for Reveille’s products. However, the firm has now expanded into European markets and will
soon establish a market in Latin America . A future expansion into the Asia Pacific region is also
planned. The firm is organized into several business units that each focus on manufacturing
particular families of instruments such as brass, woodwind, and percussion. Each business unit has
acquired other producers to create its manufacturing capacity. This has resulted in a complex
environment with a high diversity of business and manufacturing systems. The Enterprise
Architecture (EA) program at Reveille Bugle has been functioning for several years. It has made
significant progress in consolidating the technology portfolio and establishing key standards. The CIO
and the COO are joint sponsors of the EA program. By all measures, the EA program is mature, with
an active Architecture Board and a well-defined architecture process and standard content
templates based on the TOGAF 9 Architecture Content Framework. The EA process framework is
well coordinated with the PMO, Systems Development, and Operations functions. The firm has
completed a strategic plan to reorganize its Sales & Marketing organization according to four
geographic market sectors: North America; Europe, Africa, and Middle East; Latin America; and AsiaPacific. One of the goals of this reorganization is to improve the ability of Marketing to collect more
meaningful market analytics that will enable each sector to better address market needs with
effective marketing campaigns and global product presence. A Request for Architecture Work has
been approved. As the architecture team commences its work, the CIO has expressed a concern
about whether the firm will be able to adapt to the proposed architecture and how to manage the
associated risks. Refer to the Reveille Bugle Scenario Your role is consultant to the Lead Architect.
You have been asked how to address the concerns of the CIO. Based on TOGAF 9, which of the
following is the best answer?

Scenario
Global Traders Inc.
Please read this scenario prior to answering the question Global Traders is a large, global
commodities trading company which has been growing rapidly through a series of acquisitions. Each
new business is performing well in its markets. However, the lack of integration between
headquarters and the business units has increasingly caused problems in the handling of customer
and financial information. The inability to share information across businesses has resulted in lost
opportunities to “leverage the synergies” that had been intended when the businesses were
acquired. At present, each business unit maintains its own applications. Despite an earlier initiative
to install a common application to manage customer, products, supplier, and inventory information,
each business unit has different ways of defining each of these core elements and has customized
the common application to the point where the ability to exchange information is difficult, costly,
and error-prone. As a result, Global Traders has begun implementing a single Enterprise Resource
Planning (ERP) system to consolidate information from several applications that exist across the lines
of business. The Corporate Board is concerned that the new ERP system must be able to manage and
safeguard customer information in a manner that meets or exceeds the legal requirements of the
countries in which the company operates. This will be an increasingly important capability as the
company expands its online services offered to clients and trading partners. The CIO has formed an
Enterprise Architecture department, and one of the primary goals in its charter is to coordinate
efforts between the ERP implementation team and the business unit personnel who will be involved
in the migration process. The CIO has also formed a crossfunctional Architecture Review Board to
oversee and govern the architecture. After reviewing the available alternatives, and based on
recommendations from the ERP vendor, Global Traders has selected TOGAF 9 as the basis for its
Enterprise Architecture program. The CIO has endorsed this choice with the full support of top
management. Refer to the Global Traders Inc. Scenario You are serving as the Chief Architect. As part
of the process for establishing the Enterprise Architecture department, you have decided to create a
set of principles to guide the activities. You have been asked to recommend the best approach for
this work. Based on TOGAF 9, which of the following is the best answer?

Scenario
Mansfield Bearing
Please read this scenario prior to answering the question Mansfield Bearing Inc. manufactures ball
bearings used in industrial equipment applications. They have manufacturing operations in several
cities in the United States, Germany, and the United Kingdom. The firm has traditionally allowed
each manufacturing plant to drive its own production planning systems. Each plant has its own
custom Materials Requirements Planning, Master Production Scheduling, Bill of Materials, and Shop
Floor Control systems. Mansfield employs “Just In Time” techniques to minimize wastes caused by
excessive inventory and work in process. The increasingly competitive business environment has
compelled the firm to improve its business capability to be more responsive to the needs of
industrial customers. To support this capability, the firm has decided to implement an Enterprise
Resource Planning (ERP) solution that will enable Mansfield to better coordinate its manufacturing
capacity to match the demands for its products across all plants. In addition, there are also new
European regulations coming into force to which their manufacturing processes must conform in the
next six months. As part of the implementation process, the Enterprise Architecture (EA) department
has begun to implement an architecture process based on TOGAF 9. The CIO is the sponsor of the
activity. The Chief Architect has directed that the program should include formal modeling using the
Architecture Content Framework and the TOGAF Content Metamodel. This will enable support for
the architecture tooling that Mansfield utilizes for its EA program. The Chief Architect has stated that
in order to model the manufacturing process it will be necessary to model processes that are eventdriven. Also, in order to consolidate applications across several data centers it will be necessary to
model the location of IT services. In particular, the end goal is to have the single ERP application
running in a single data center. Currently the project is in the Preliminary Phase, and the architects
are tailoring the Architecture Development Method (ADM) and Architecture Content Framework to
fit into the Mansfield Bearing environment. Refer to the Global Traders Inc. Scenario You are serving
as the Chief Architect. As part of the process for establishing the Enterprise Architecture
department, you have decided to create a set of principles to guide the activities. You have been
asked to recommend the best approach for this work. Based on TOGAF 9, which of the following is
the best answer? Refer to the Mansfield Bearing Scenario Your role is the Lead Architect. You have
been asked to recommend a response to the Chief Architect’s request to tailor the TOGAF Content
Metamodel. Based on TOGAF 9, which of the following is the best answer?