Microsoft Exam Questions

You need to ensure that all of the incidents can be res…

Your company has a private cloud that is managed by using a System Center 2012 infrastructure.
You discover that several users create incidents for the same issue by using the Self-Service Portal.
Over 100 incidents are created.
You need to ensure that all of the incidents can be resolved as quickly as possible.
What should you do?

A.
create a service level objective (SLO).

B.
Create a queue.

C.
Select the Link to New Parent Incident task.

D.
Select the Escalate or Transfer the Incidents task.