You install an application named App1.exe on a computer. After the installation, the computer becomes unresponsive. You restart the computer and attempt to uninstall App1.exe. The uninstallation of App1.exe fails. You need to restore the computer to its previous functional state. You must achieve this goal by using the minimum amount of administrative effort. What should you do?
A.
From Recovery, restore a system restore point.
B.
From the Previous Versions tab of App1.exe, click the Restore button.
C.
Start the computer, press F8 and then use the Last Known Good Configuration.
D.
Create a system repair disc and then start the computer from the system repair disc.
Explanation:
If you install an application that causes your computer to become unstable, you should first attempt to uninstall the application.
If this does not solve the problem, you can restore system files and settings by performing a system restore to restore the computer to its last system restore point. A system restore returns a computer system to a selected restore point. System restores do not alter user files. Note that a system restore is not the same as a System Image restore.
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Windows 7 creates system restore points on a regular schedule and prior to events such as the installation of applications and drivers. A restore point contains information about registry settings and other system information. Windows 7 generates restore points automatically before implementing significant system changes. You can manually create restore points and restore a computer system to a selected restore point.
If you install an application or driver that causes your computer to become unstable, you should first attempt to uninstall the application or roll back the driver. If this does not solve the problem, you can restore system files and settings by performing a system restore to restore the computer to its last system restore point. A system restore returns a computer system to a selected restore point. System restores do not alter user files. Note that a system restore is not the same as a System Image restore.
If the computer became unresponsive, how can you use the built in Windows system restore option? Seems to me you would need to re-boot and select Last Known Good Config. The question has conflicting statements but since it mentioned “you tried to uninstall the app” I assume you still have access to Windows utilities and the computer IS responsive. The unidentifed question is “how unresponsive is the computer?”
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Bruce, it must be assumed that the computer is responsive after the restart because it states that you are able to attempt an uninstall. You cannot use Last Known Good Configuration because it restores from a backup from the last time the system booted correctly, which is after the app was installed (because the computer was restarted).
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