At 08:00 on a Tuesday morning, an administrator in Site 3 takes DC3 offline to update the server.

Users in Site 3 report that they cannot log on to their computers. The users receive the following error message: "Your account has time restrictions that prevent you from logging on at this time.
Please try again later."

You need to ensure that all users can log on to their computers when DC3 is offline for maintenance. Your solution must adhere to the corporate security policies.

What should you do?

VPN users report that they cannot access shared resources in the branch offices. They can access shared resources in the main office.

Users in the main office report that they can access shared resources in the branch offices.

You need to ensure that the VPN users can access shared resources in the branch offices.

What should you request?

The sales users that were part of the VPN server pilot project report that they can no longer establish VPN connections to the internal network.

You need to ensure that all authorized users can establish VPN connections to the internal network.

What should you request a domain administrator to do?

Your users access a third-party Web site to fulfill purchase orders.

The Web site is updated.

Users receive the following error message when they access the updated Web site:

"Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner. As a result, this page may not display correctly."

You need to ensure that users can access the Web site and that the Web site content is displayed correctly.

What should you do?

Users access a third-party Web site.

The Web site is updated to use Microsoft Silverlight.

After the update, the help desk receives a high volume of phone calls from users who report that the Web site fails to function.

You need to ensure that the Web site functions properly for the users.

What should you do?

The help desk reports that several client computers in branch office 1 are missing security updates.

You need to identify which security updates are missing.

What should you request?

The company implements a data recovery agent (DRA) for Bitlocker.

A portable computer fails.

The help desk reports that it is unable to use the DRA to recover the data from the computer’s hard disk drive.

You need to ensure that the DRA can be used to recover data from the hard disk drives of all portable computers.

Which tool should you use?

The company purchases 500 USB flash drives from a new hardware vendor and distributes them to the users.

The help desk reports that the users are unable to access the new USB flash drives.

You need to ensure that users can save data on the USB flash drives.

What should you do?

A company has computers that run Windows 7 Enterprise.

A user’s computer has been crashing and showing error messages over the past several days.

You need to gather historical information about the errors.

Which tools should you use? (Choose all that apply.)

A company has computers running the 64-bit version of Windows 7 Enterprise. All computers are joined to an Active Directory Domain Services (AD DS) domain. All users are part of the local Administrators group.

A user is trying to install a legacy 32-bit application that requires administrative permissions to install. The user reports that the inst.exe installer does not run. Instead, it shows an "access denied" error message and closes. The user does not see a prompt to grant the application permission to make changes to the computer.

You need to ensure that inst.exeruns successfully and can install the application.

What should you do? (Choose all that apply.)