The help desk technicians discover that some computers have not installed the latest updates for Windows. The Windows Update log files on the computers show that to complete the installation of several updates the computers must be restarted.

You need to ensure that future updates are successfully installed on all computers.

What should you request?

Humongous Insurance users who work at Fabrikam report that when they move between different wireless networks, they are prompted to manually reconnect to the VPN.

You need to ensure that the users can automatically reconnect to the VPN when they move between wireless networks.

What should you request?

A user’s computer fails. The help desk provides the user with a new computer. The user’s Documents folder is restored from the backup.

The user reports that he can no longer access his encrypted files. The help desk recovers the files by using a data recovery agent (DRA).

You need to ensure that when users receive new computers, they can access their encrypted files without administrative intervention.

What should you request?

The help desk reports that users receive a security warning message when they try to access the internal Web site shown in the exhibit. (Click the Exhibit button.)

The help desk confirms that users never received this security warning message before.

You need to provide a solution to prevent users from receiving the security warning when they try to access the internal Web site.

What should you do?

At 08:00 on a Tuesday morning, an administrator in Site 3 takes DC3 offline to update the server.

Users in Site 3 report that they cannot log on to their computers. The users receive the following error message: "Your account has time restrictions that prevent you from logging on at this time.
Please try again later."

You need to ensure that all users can log on to their computers when DC3 is offline for maintenance. Your solution must adhere to the corporate security policies.

What should you do?

VPN users report that they cannot access shared resources in the branch offices. They can access shared resources in the main office.

Users in the main office report that they can access shared resources in the branch offices.

You need to ensure that the VPN users can access shared resources in the branch offices.

What should you request?

The sales users that were part of the VPN server pilot project report that they can no longer establish VPN connections to the internal network.

You need to ensure that all authorized users can establish VPN connections to the internal network.

What should you request a domain administrator to do?

Your users access a third-party Web site to fulfill purchase orders.

The Web site is updated.

Users receive the following error message when they access the updated Web site:

"Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner. As a result, this page may not display correctly."

You need to ensure that users can access the Web site and that the Web site content is displayed correctly.

What should you do?

Users access a third-party Web site.

The Web site is updated to use Microsoft Silverlight.

After the update, the help desk receives a high volume of phone calls from users who report that the Web site fails to function.

You need to ensure that the Web site functions properly for the users.

What should you do?