Which tool should you use?
###BeginCaseStudy###
Case Study: 5
Alpine Ski House Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
Users report that it takes a long time to access resources by using DirectAccess. You need to provide
the network administrator with a network capture of DirectAccess traffic. Which tool should you use?
You need to ensure that users can access the Web site and that the Web site content is displayed correctly
###BeginCaseStudy###
Case Study: 5
Alpine Ski House Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
Your users access a third-party Web site to fulfill purchase orders. The Web site is updated.
Users receive the following error message when they access the updated Web site:
“Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner. As a
result, this page may not display correctly.”
You need to ensure that users can access the Web site and that the Web site content is displayed
correctly.
What should you do?
You need to ensure that the technician can view the configurations of the DHCP servers
###BeginCaseStudy###
Case Study: 6
Fabrikam, Inc
Scenario:
You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the
company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain
contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer
accounts for all desktop computers are in an OU named Desktops. The computer accounts for
all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
Client Configurations
All client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable
computers use wireless connections to connect to the network. The wireless network is
secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and
to require client certificates. All company users can access the internal Web site.
###EndCaseStudy###
The company hires a new desktop support technician. The technician is added to the Administrators
group on all client computers and the DHCP Users group on all DHCP servers. The new technician
reports that the DHCP snap-in is unavailable on his computer. You need to ensure that the
technician can view the configurations of the DHCP servers. What should you do?
What should you recommend implementing?
###BeginCaseStudy###
Case Study: 6
Fabrikam, Inc
Scenario:
You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the
company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain
contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer
accounts for all desktop computers are in an OU named Desktops. The computer accounts for
all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
Client Configurations
All client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable
computers use wireless connections to connect to the network. The wireless network is
secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and
to require client certificates. All company users can access the internal Web site.
###EndCaseStudy###
Users in the branch office report slow network performance when they connect to the file shares in
the main office. You need to recommend a solution to improve performance when users access the
file shares from the branch office. The solution must minimize hardware costs. What should you
recommend implementing?
You need to provide a solution to prevent users from receiving the security warning when they try to access th
###BeginCaseStudy###
Case Study: 6
Fabrikam, Inc
Scenario:
You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the
company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain
contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer
accounts for all desktop computers are in an OU named Desktops. The computer accounts for
all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
Client Configurations
All client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable
computers use wireless connections to connect to the network. The wireless network is
secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and
to require client certificates. All company users can access the internal Web site.
###EndCaseStudy###
The help desk reports that users receive a security warning message when they try to access the
internal Web site shown in the exhibit. (Click the Exhibit button.)
The help desk confirms that users never received this security warning message before. You need to
provide a solution to prevent users from receiving the security warning when they try to access the
internal Web site. What should you do?
What should you instruct help desk to do?
###BeginCaseStudy###
Case Study: 6
Fabrikam, Inc
Scenario:
You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the
company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain
contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer
accounts for all desktop computers are in an OU named Desktops. The computer accounts for
all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
Client Configurations
All client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable
computers use wireless connections to connect to the network. The wireless network is
secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and
to require client certificates. All company users can access the internal Web site.
###EndCaseStudy###
The help desk reports that all newly installed desktop computers cannot access the companys file
server. The help desk sends you the screen capture shown in the exhibit. (Click the Exhibit button.)
You need to resolve the network connectivity issue. The solution must adhere to the company
policy. What should you instruct help desk to do?
What should you recommend?
###BeginCaseStudy###
Case Study: 7
Contoso, Ltd
Scenario:
You are an enterprise desktop support technician for Contoso, Ltd.
IP Addressing
Contoso has one office. The IP addressing for Contoso is configured as shown in the following table.
Active Directory Configuration
You have an Active Directory forest that contains one domain named contoso.com. All
domain controllers run Windows Server 2008 R2. An OU exists for each department in the
company. The MainOffice Users and Computers OU contains the OUs for each department in
the company. The Users OUs contains the user accounts for each department. The Computers
OUs contain the computeraccounts for each department. The Domain Controllers OU
contains the computer accounts for all domain controllers. The Servers OU contains the
computer accounts for all other servers. Custom Group Policy objects (GPOs) are linked to
each departmental OU, the Domain Controllers OU, and the Servers OU.
Server Configuration
The relevant servers are configured as shown in the following table.
A year ago, a Windows Server 2008 R2 VPN server was deployed. Ten sales users
participated in a pilot project to test the new VPN. The pilot project lasted two months. After
the pilot project, the VPN server was put into production. The VPN server allows
L2TP/IPSec-based VPN connections only. The VPN server requires certificate
authentication.
Printer Configuration
Network printers are located in a single room on each floor. Users can search Active
Directory to find printers that are nearby. Print1 is the print server for all printers.
Client Computer Configuration
Most users have desktop computers. Several users in the sales and management departments
have portable computers because they travel frequently. All client computers run Windows 7
Enterprise. The Windows Internet Explorer proxy settings are configured on all client
computers by using a GPO named GPO-IE. GPO-IE is linked to the domain. All users in the
company use a custom application named App1. App1 is manually installed on all client
computers. A new version of App1 is available. Some features in the new version of App1
are incompatible with the previous version of App1.
###EndCaseStudy###
The help desk reports that several users use the previous version of App1, which causes some data
to become corrupt. You need to recommend a solution to prevent all users from using the previous
version of App1. What should you recommend?
You need to ensure that portable computer users can access Internet Web sites from wherever they connect
###BeginCaseStudy###
Case Study: 7
Contoso, Ltd
Scenario:
You are an enterprise desktop support technician for Contoso, Ltd.
IP Addressing
Contoso has one office. The IP addressing for Contoso is configured as shown in the following table.
Active Directory Configuration
You have an Active Directory forest that contains one domain named contoso.com. All
domain controllers run Windows Server 2008 R2. An OU exists for each department in the
company. The MainOffice Users and Computers OU contains the OUs for each department in
the company. The Users OUs contains the user accounts for each department. The Computers
OUs contain the computeraccounts for each department. The Domain Controllers OU
contains the computer accounts for all domain controllers. The Servers OU contains the
computer accounts for all other servers. Custom Group Policy objects (GPOs) are linked to
each departmental OU, the Domain Controllers OU, and the Servers OU.
Server Configuration
The relevant servers are configured as shown in the following table.
A year ago, a Windows Server 2008 R2 VPN server was deployed. Ten sales users
participated in a pilot project to test the new VPN. The pilot project lasted two months. After
the pilot project, the VPN server was put into production. The VPN server allows
L2TP/IPSec-based VPN connections only. The VPN server requires certificate
authentication.
Printer Configuration
Network printers are located in a single room on each floor. Users can search Active
Directory to find printers that are nearby. Print1 is the print server for all printers.
Client Computer Configuration
Most users have desktop computers. Several users in the sales and management departments
have portable computers because they travel frequently. All client computers run Windows 7
Enterprise. The Windows Internet Explorer proxy settings are configured on all client
computers by using a GPO named GPO-IE. GPO-IE is linked to the domain. All users in the
company use a custom application named App1. App1 is manually installed on all client
computers. A new version of App1 is available. Some features in the new version of App1
are incompatible with the previous version of App1.
###EndCaseStudy###
Portable computer users report that they can use Internet Explorer to browse Internet Web sites
only when they are connected to the company network. You need to ensure that portable computer
users can access Internet Web sites from wherever they connect. What should you do?
You need to ensure that the new shared printer is displayed when users search for printers on Floor 1
###BeginCaseStudy###
Case Study: 7
Contoso, Ltd
Scenario:
You are an enterprise desktop support technician for Contoso, Ltd.
IP Addressing
Contoso has one office. The IP addressing for Contoso is configured as shown in the following table.
Active Directory Configuration
You have an Active Directory forest that contains one domain named contoso.com. All
domain controllers run Windows Server 2008 R2. An OU exists for each department in the
company. The MainOffice Users and Computers OU contains the OUs for each department in
the company. The Users OUs contains the user accounts for each department. The Computers
OUs contain the computeraccounts for each department. The Domain Controllers OU
contains the computer accounts for all domain controllers. The Servers OU contains the
computer accounts for all other servers. Custom Group Policy objects (GPOs) are linked to
each departmental OU, the Domain Controllers OU, and the Servers OU.
Server Configuration
The relevant servers are configured as shown in the following table.
A year ago, a Windows Server 2008 R2 VPN server was deployed. Ten sales users
participated in a pilot project to test the new VPN. The pilot project lasted two months. After
the pilot project, the VPN server was put into production. The VPN server allows
L2TP/IPSec-based VPN connections only. The VPN server requires certificate
authentication.
Printer Configuration
Network printers are located in a single room on each floor. Users can search Active
Directory to find printers that are nearby. Print1 is the print server for all printers.
Client Computer Configuration
Most users have desktop computers. Several users in the sales and management departments
have portable computers because they travel frequently. All client computers run Windows 7
Enterprise. The Windows Internet Explorer proxy settings are configured on all client
computers by using a GPO named GPO-IE. GPO-IE is linked to the domain. All users in the
company use a custom application named App1. App1 is manually installed on all client
computers. A new version of App1 is available. Some features in the new version of App1
are incompatible with the previous version of App1.
###EndCaseStudy###
A new print device is installed on Floor 1 and shared on Print1. Users report that when they search
Active Directory for printers on Floor 1, the new shared printer is missing. All other shared printers
on Floor 1 appear. The help desk reports that users can manually connect to the shared printer. You
need to ensure that the new shared printer is displayed when users search for printers on Floor 1.
What should you do?
What should you request a domain administrator to do?
###BeginCaseStudy###
Case Study: 7
Contoso, Ltd
Scenario:
You are an enterprise desktop support technician for Contoso, Ltd.
IP Addressing
Contoso has one office. The IP addressing for Contoso is configured as shown in the following table.
Active Directory Configuration
You have an Active Directory forest that contains one domain named contoso.com. All
domain controllers run Windows Server 2008 R2. An OU exists for each department in the
company. The MainOffice Users and Computers OU contains the OUs for each department in
the company. The Users OUs contains the user accounts for each department. The Computers
OUs contain the computeraccounts for each department. The Domain Controllers OU
contains the computer accounts for all domain controllers. The Servers OU contains the
computer accounts for all other servers. Custom Group Policy objects (GPOs) are linked to
each departmental OU, the Domain Controllers OU, and the Servers OU.
Server Configuration
The relevant servers are configured as shown in the following table.
A year ago, a Windows Server 2008 R2 VPN server was deployed. Ten sales users
participated in a pilot project to test the new VPN. The pilot project lasted two months. After
the pilot project, the VPN server was put into production. The VPN server allows
L2TP/IPSec-based VPN connections only. The VPN server requires certificate
authentication.
Printer Configuration
Network printers are located in a single room on each floor. Users can search Active
Directory to find printers that are nearby. Print1 is the print server for all printers.
Client Computer Configuration
Most users have desktop computers. Several users in the sales and management departments
have portable computers because they travel frequently. All client computers run Windows 7
Enterprise. The Windows Internet Explorer proxy settings are configured on all client
computers by using a GPO named GPO-IE. GPO-IE is linked to the domain. All users in the
company use a custom application named App1. App1 is manually installed on all client
computers. A new version of App1 is available. Some features in the new version of App1
are incompatible with the previous version of App1.
###EndCaseStudy###
The sales users that were part of the VPN server pilot project report that they can no longer
establish VPN connections to the internal network. You need to ensure that all authorized users can
establish VPN connections to the internal network. What should you request a domain administrator to do?