You work as the Desktop support technician at ABC.com. The ABC.com network consists of a
single Active Directory domain named ABC.com. You have been instructed to deploy Microsoft
Windows 7 on all of the ABC.com workstations.
You have installed Windows Automated Installation Kit (Windows AIK) on a reference workstation.
You then created an answer file for a Windows 7 unattended installation. You now need to validate
the answer file before deploying Windows 7 to the ABC.com workstations.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 installed.
A user, named Mia Hamm, is assigned to a workstation named ABC-WS07. You have been
instructed to make sure that Mia Hamm is allowed to update the display adapter driver on ABCWS07.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 installed.
ABC.com has a workstation, named ABC-WS36, which has a third party application installed.
You have been instructed to make sure that ABC-WS36 has a certain edition of the application
installed. You then acquire the digital signature of the vendor for the application.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com.
A ABC.com user named Rory Allen uses of a Microsoft Windows 7 Professional workstation
named ABC-WS680. During the course of the day Rory Allen attaches a USB disk to ABCWS680. However, Rory Allen cannot enable BitLocker To Go on the USB disk. You need to
ensure that Rory Allen can enable BitLocker To Go on the USB disk.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com.
You would like to connect a Windows Mobile Professional 6.1 device to your Windows 7
workstation for the purpose of synchronizing files to the mobile device. You need to accomplish
this without installing drivers for the device.
You have opened Sync Center.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com.
You have set up a test computer that has Windows 7 installed. You have configured a user
account that belongs to the Administrators group, and a user account that belongs to the Users
group. The accounts are named TestA and TestU respectively.

You are then instructed to make sure that the Control Panel is inaccessible to TestU and
completely accessible to TestA.
Which of the following actions should you take? (Choose TWO.)

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com.
Subsequent to the installation of a new application, the workstation that it is installed on develops
performance issues. You decide to reboot the workstation before attempting to remove the
application. After the restart you try to remove the application without success.
You want to make sure that the workstation is returned to the condition it was in prior to installation
of the application. Your solution should require as little administrative effort as possible.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com.
You have a desktop workstation in the office and a laptop for in the field. You then make use of the
Advanced Sharing feature to create a shared folder on your desktop workstation. You want to
make sure that automatic caching occurs when the shared folder is accessed from your laptop.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 installed.
You have configured a workgroup that includes numerous workstations. One of the workstations,
named ABC-SR07, hosts ABC.com’s multimedia files.
You are required to make sure that the multimedia files are shared on ABC.com’s network.
You start by creating a Home Group.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 installed.
Subsequent to installing a new display adapter in a test workstation, named ABC-WS001, you
install the accompanying driver. You then reboot ABC-WS001, and a blank screen is presented.
You have to rectify the problem as soon as possible.
Which of the following actions should you take? (Choose ALL that apply.)