A user on your company network creates a new file and works on it during the day. He saves the file but decides he no longer needs it and deletes it just before the office closes. Overnight, a file and folder backup takes place. The next morning, the user decides he needs the file after all. He calls you for help. What action can you take?

You want to centralize backups by backing up all client computers in your company’s production network to a network share on a file server running Windows Server 2008 R2. All your client computers run Windows 7, but because your company has grown through a series of mergers, some run Windows 7 Professional, some run Windows 7 Enterprise, and some run Windows 7 Ultimate. Which computers can you back up to a network share?

You are investigating instability and boot problems on a computer running Windows 7 Enterprise. You boot using the Last Known Good Configuration (Advanced) option and perform a system restore. This does not solve your problems, and you want to undo the system restore. Can you do this, and what is the reason for your answer?

You are troubleshooting instability problems on a computer running Windows 7 Ultimate and suspect that they might be related to hardware faults in RAM. You access the System Recovery options. Which option is most likely to help you diagnose the problem?

What command-line utility can you use in Windows 7 to edit boot options?

A user telephones your help desk. She has just accidentally deleted a file she was working on earlier that day. You have configured her computer to carry out backups every evening, and you installed a new graphics driver two days ago. How should you advise the user to retrieve her file?

Your company’s chief accountant consults you with a question about a financial spreadsheet. She needs to recover the version of this particular spreadsheet that existed six months ago because it is needed for a financial audit. Using Restore Previous Versions, you find that the oldest version stored is dated three months ago. How can you recover the required file?

A user telephones your help desk. Her Favorites list is corrupt and she is having problems accessing the Web sites she visits regularly. All the computers in your organization are backed up every night with a file and folder backup that uses default settings. A restore point was created on all the company’s client computers 24 hours ago because a new device driver was installed. You performed a System Image backup on all the computers in your organization three weeks ago. The user is not computer-literate and you need to fix the problem for her. What is the most efficient way to do so?

You have a computer that runs Windows XP Service Pack 2 (SP2). You need to upgrade the operating system to Windows 7. You must achieve this goal in the minimum amount of time.
What should you do?

You have a computer that runs Windows 7. You run Runas and specify the /savecred parameter to start an application. You need to delete the stored password. What should you do?