You are a consumer support technician for your company.

A user creates a shared folder named Data on a computer that runs Windows Vista. The user wants other users on the network to be able to save files in this folder.

You need to assign the share permissions to other users to view and save files in this shared folder.

What should you do?

You are a consumer support technician. A user has an application that tracks financial information from the Internet.

The application stores data in a folder named Finance located on the C: drive. The C: drive has 20 GB of free space.

The application writes data to a single file until the file reaches a size of 100 MB. The application then begins to write to a new file. A new file is created every two days.

After the application is installed, the user reports that there is a delay when opening files.

You need to reduce delays when opening files.

What should you do?

You are a consumer support technician.

A user reports that after subscribing to an online media service, an unrecognized toolbar and pop-up messages appear in Internet Explorer.

You need to eliminate the unrecognized toolbar and pop-up messages.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician for your company. When a customer browses the Network and Sharing center, the computer does not detect any network resources.

You confirm that other computers on the same subnet are able to detect network resources. The customers computer is configured as shown in the following exhibit. (Refer to the Exhibit.)

You need to configure the computer so that it detects the resources that are available on the local network.

What should you do?

Exhibit:

You are a consumer support technician. A customer wants to upgrade a computer to run Windows Vista.

You need to recommend a Windows Vista edition that supports:

* Parental Controls.
* Scheduled backups of user files.
* Windows Media Center.

Which Windows Vista editions should you recommend?

You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.

When the customer prints color documents, the colors yellow and green do not appear.

You need to ensure that the print device prints documents in full color.

What should you do?

You are a consumer support technician.

A customer runs a third-party application from a file share that is located on another computer.

The customer reports that he receives a prompt for elevated privileges when he runs the application from the file share.

You copy the application locally and notice that you are not prompted for elevated privileges when you run the application from the local hard disk.

You need to ensure that the customer is not prompted for elevated privileges when he runs the application from the shared folder. The customer must only be prompted for elevated privileges when he modifies system settings.

What should you do?

You are a consumer support technician.

A customer has a portable computer that runs Windows Vista and has a built-in WiFi adapter. The user installs a wireless broadband router by using the default settings.

The customer reports inconsistency in the wireless signal strength from the portable computer. The signal varies from poor to excellent.

You verify that the customer does not have any consumer electronics that are causing interference with the router.

You need to troubleshoot and resolve the inconsistency in the signal strength.

Which two actions should you recommend? (Each correct answer presents part of the solution. Choose two.)

You are consumer support technician.

A customer want to purchase a version of Windows Vista that supports Windows Aero and Bitlocker .

You ensure that the customers computer meets the hardware requirements for both features.

You need to recommend a Windows Vista version that supports Aero and BitLocker . Your recommendation must be the most economical choice.

Which version of Windows Vista should you recommend?

You are a consumer support technician.

A user wants to share only music, video, and image files with other computers that run Windows Vista on a private home network.

You need to configure the user’s computer to ensure that the user is able to share only music, video and image files on the home network.

What should you do?