You are a consumer support technician. A user has a portable computer that runs Windows Vista. The user also has a PocketPC mobile device that runs the most recent version of Microsoft Windows Mobile.

The mobile device includes an unlimited-use data subscription plan from a broadband service provider.
Internet access can be purchased at an hourly rate from various hotspots at airports.

While waiting at a major metropolitan airport, the user wants to access the Internet on the portable computer.

You need to configure an Internet connection for the portable computer. You also need to avoid unnecessary costs.

What should you do?

You are a consumer support technician. A users computer runs Windows Vista and has a dual-monitor configuration. The second monitor has a built-in USB 2.0 high-speed hub.
The user runs several graphics-intensive programs on the second monitor.

The user launches a 3D business application on the main monitor. When the user runs the application, the speed of the computer decreases.

You need to increase the speed of the computer when the user runs the 3D business application.

What should you do?

You are a consumer support technician. User1 wants to install Windows Vista on a computer. User1 wants to configure the user accounts so that User2 is unable to access the account, files, or folders of User1.

You need to ensure that User1 is able to restrict the access.

What should you do?

You are a consumer support technician. A user has a computer that runs Windows Vista Business Edition.

The user stores more than 100 GB of data files in the default shared directory. The directory is accessible to other computers on the network.

The user starts the computer and attempts to view a directory by using Microsoft Windows Explorer. The user reports that the computer responds slowly.

You discover that the hard disk drive of the computer is in continuous operation.

You need to improve the response time of the computer.

What should you do?

You are a consumer support technician.

A user wants to share only music, video, and image files with other computers that run Windows Vista on a private home network.

You need to configure the user’s computer to ensure that the user is able to share only music, video and image files on the home network.

What should you do?

You are a consumer support technician. A customer wants to display a feed from Woodgrove Bank in Windows S idebar.

This is not a default feed in Windows Vista Sidebar .

You need to configure S idebar to display the Woodgrove Bank feed.

You add the Feed Headlines gadget to Sidebar.

What should you do next?

You are a consumer support technician. One of your customers installs Windows Vista on a computer that has 512 MB of RAM and a 128-MB video card.

The customer reports that Aero fails to start automatically. However, the customer can start Aero manually.

You need to identify why Aero fails to start automatically.

What could be causing this?

You are a consumer support technician.

A customer has upgraded a computer to Windows Vista. The computer does not contain a floppy disk drive.

The customer is concerned that they may forget their logon credentials.

You need to recommend a solution that enables the customer to reset their password if it is forgotten.

What should you recommend?

You are a consumer support technician. You perform a Complete backup every Monday night.

On Monday, you create a System Restore point and then install an application by using an .msi installer.
On Tuesday, you create another System Restore point and install several additional applications.

The application that is installed on Monday fails on Wednesday. The error message states that a .dll file is corrupt or missing.

You need to repair the damaged application. You also need to ensure that user data and other applications remain unaffected by the repair process.

What should you do?

You are a consumer support technician.

A user has a Windows Vista computer that connects to a wireless broadband router. The computer stores a library of photos, music, and home movies. The user installs two third-party media extender set-top devices to view the existing content on all the televisions in the house.

The media extender set-top devices are connected to the wireless network and use Dynamic Host Configuration Protocol (DHCP) to obtain an IP address. However, they are unable to display any of the remote media files.

You need to configure the computer to stream content to the media extender set-top devices.

What should you do?