You are a consumer support technician.

A user subscribes to an Internet site that permits secure sharing of photos and videos. The photos and videos are accessible at https://www.fabrikam.com/<surname>, where surname is the last name of the subscribing user.

Each time the user connects to the www.fabrikam.com, a warning message is displayed stating that the site has an untrusted certificate.

You need to stop this message from appearing when the user connects to the Web site.

What should you do?

You are a consumer support technician.

A customer reports that a security warning appears when he installs applications or modifies system settings on his Windows Vista computer. The customers user account is a member of the local Administrators group.

You need to configure the Windows Vista computer to ensure that the customer is no longer prompted for elevated privileges when installing applications or modifying system settings.

What should you do?

You are a consumer support technician. A user purchases a new Windows Vista computer for use in a home office. The computer will be used by multiple users and the customer is concerned about security.

The users and their job functions are listed in the following table:

Username Function
——– ——–
User1 Install applications.
User2 Modify display settings, run installed applications
User3 Connect andconfigure Bluetooth devices,
run installed applications.
User4 Burn DVDs, copy files to a Web server.
User5 Add and remove user accounts.

You need to recommend which user accounts must be administrative accounts, based on the job functions of the users.

Which user accounts should you recommend as administrative accounts?

You are a consumer support technician.

A user configures Parental Controls on his home computer to manage access to the computer for the children. The children all have standard user accounts. The user then discovers that the children are still able to circumvent Parental Controls when they access the computer.

You need to ensure that Parental Controls are effective.

What should you do?

You are a consumer support technician. A family shares a computer. Each family member has a separate user account.

You need to restrict access to the Internet for the user accounts of the children to prevent them from connecting to specific Web sites and all sites that are not approved for children.

Which three actions should you perform on the childrens user accounts? (Each correct answer presents part of the solution. Choose three.)

You are a consumer support technician. The Microsoft Windows Security Center system tray on a users computer displays notifications regarding exposed vulnerabilities due to the absence of an antivirus software application.

The user downloads an antivirus software application from the Internet and installs the application on the computer.

The application obtains the latest virus definition updates from the software vendor. An antivirus scan does not return any results for malicious files.

The system tray continues to display security notifications regarding the absence of an antivirus software application.

You need to prevent the computer from displaying the security notifications.

What should you do?

You are a consumer support technician.

A customer has two laptop computers that run Windows Vista. Both computers have an 802.11g wireless network card.

You need to configure the computers so that files can be transferred between the two computers using the wireless network cards.

You configure file sharing and Windows Firewall on both computers.

What should you do next?

You are a consumer support technician.

A user has a computer that runs Windows Vista. You install and share a new printer on the users computer.

You attempt to connect to the printer over the network without success. You are able to connect and print to other network printers.

You need to configure the users computer to allow access to the printer over the network.

What should you do?

You are a consumer support technician.

A computer that runs Windows Vista is connected to a local network. The computer is also connected to the Internet through the local network router. The computer is configured as shown in the following exhibit. (Refer to the Exhibit.)

You plan to add a new computer that runs Windows Vista to the network. The computer must be connected to the Internet.

You need to manually configure the TCP/IP properties for the new computer.

Which configuration setting should you use?

Exhibit:

You are a consumer support technician.

A home network has five computers that run Windows Vista. One of the computers, named Computer1, has Windows Firewall configured as shown in the following exhibit. (Refer to the Exhibit.)

Users on the other four computers are unable to access shared content on Computer1.

You need to ensure that users can access shared content on Computer1. You also need to prevent the Computer1 from being exposed to any additional vulnerability.

What should you do?

Exhibit: