You are a consumer support technician.

You need to ensure that users with standard user accounts cannot change their computer settings.

What should you do?

You are a consumer support technician.

You have installed Windows Vista on a customers computer.

You need to ensure that you can establish Remote Assistance connections to the customers computer.

What should you do?

You are a consumer support technician for your company.

You install Windows Vista on your computer. You must share files in the C:\data folder with another user. You configure the share permissions for the user based on the following requirements:

* Create and update files in the folder.
* Do not assign more permissions than necessary.

The user is unable to update any files in the C:\Data folder.

You need to ensure that the user has permissions to meet the outlined requirements.

What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

You are a consumer support technician.

A user has a portable computer that runs Windows Vista. The computer has a built-in wireless network adapter.

A wireless broadband router is used to provide wireless network access to the portable computer. The Service Set Identifier (SSID) broadcast of the router is disabled. The portable computer fails to connect to the wireless network.

You need to ensure that the portable computer can connect to the wireless network.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician. After a user installs a pop-up blocker, the user is unable to download new software from the Microsoft Windows Update Web site. The user is also denied access to the Web sites of antivirus software vendors.

The user is able to access other Web sites. You are able to access the Windows Update Web site and the Web sites of the antivirus vendors by using an IP address in the URL.

After you uninstall the pop-up blocker that was installed by the user, the user still reports inability to access these Web sites.

You need to ensure that the user can access all the Web sites.

What should you do?

You are a consumer support technician.

A customer has a portable computer that runs Windows Vista and has a built-in WiFi adapter. The user installs a wireless broadband router by using the default settings.

The customer reports inconsistency in the wireless signal strength from the portable computer. The signal varies from poor to excellent.

You verify that the customer does not have any consumer electronics that are causing interference with the router.

You need to troubleshoot and resolve the inconsistency in the signal strength.

Which two actions should you recommend? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician for your company. When a customer browses the Network and Sharing center, the computer does not detect any network resources.

You confirm that other computers on the same subnet are able to detect network resources. The customers computer is configured as shown in the following exhibit. (Refer to the Exhibit.)

You need to configure the computer so that it detects the resources that are available on the local network.

What should you do?

Exhibit:

You are a consumer support technician.

A user accesses the Internet by using a computer that runs Windows Vista. The Local Area Connection properties for the users computer are configured as shown in the following exhibit. (Refer to the Exhibit.)

You need to configure the computer to allow it to connect to the Internet.

What should you do first?

Exhibit:

You are a consumer support technician. The local router is configured to assign dynamic IPv4 addresses.

A user reports that a computer is unable to access computers outside the local network.

The computers TCP/IP settings are configured as shown in the exhibit. (Refer to the Exhibit.)

You need to ensure that the user is able to connect to computers outside the local network.

What should you do?

Exhibit: