You are a consumer support technician. A user exchanges files by using a peer-to-peer file transfer application.

After a file exchange, the users computer begins to perform poorly. The user restarts the computer and notices an additional entry on the boot menu.

You discover that the new entry on the boot menu is initializing a malicious software application.

You need to configure the computer to start without launching the malicious software.

What should you do?

You are a consumer support technician.

A customer is concerned that their Windows Vista computer may become infected with malicious software.

You verify the customers Security Center settings as shown in the exhibit. (Refer to the Exhibit.)

You need to ensure that the customers computer is automatically scanned for malicious software.

What should you do?

Exhibit:

You are a consumer support technician. A user receives an error message while backing up the files on a computer. The user belongs to the Users group, and the users account is configured to prevent the expiration of a password.

You need to ensure that the user is able to back up the files on the computer.

What should you do?

You are a consumer support technician. A users computer is configured as shown in the following exhibit. (Refer to the Exhibit.)

The customer wants to install a new custom application that has not been tested on Windows Vista.

You need to recommend a solution to allow the computer to be recovered in the event that the application modifies system files or settings.

What should you do?

Exhibit:

You are a consumer support technician. A user reports that a computer runs normally in the morning but slows down significantly in the afternoon.

You need to log the performance data on the computer.

What should you do?

You are a consumer support technician.

A customer performs a complete PC backup of his Windows Vista computer before installing a custom application. After the application is installed, the computer fails to restart.

You need to provide the customer with the procedure to perform a complete restoration of the computer.

What should you instruct the customer to do first?

You are a consumer support technician. A user wants to install a new computer game on a computer.

When the user attempts to create a system restore point before installing the game, an error message is displayed in the event log as shown in the exhibit. (Refer to the Exhibit.)

You need to ensure that the user is able to create the system restore point.

What should you do?

Exhibit:

You are a consumer support technician. You configure administrative access on a computer that runs Windows Vista. The computer is in a lab environment and is accessible to students.

You need to configure the local security policies to ensure that the computer is as secure as possible. You also need to allow administrators to modify the computer settings without being prompted.

What should you do?

You are a consumer support technician. A user creates a user account that limits game playing to specific game ratings for the teenage user at home. The user sets the game restriction setting to the Everyone 10+ setting by using the Entertainment Software Rating Board (ESRB) games rating system.

The user reports that the teenage user is still able to play an inappropriate game.

You need to ensure that the teenage user’s user account is only allowed to access games that have a rating of Everyone 10+ or below.

What should you do?

You are a consumer support technician. A user upgrades a computer from Microsoft Windows XP Service Pack 2 to Windows Vista.

When the user opens Windows Internet Explorer 7, a Protected Mode alert pop-up window displays the following message: “A Web site wants to open Web content by using this program on your computer.”

Internet Explorer 7 continues to display the alert pop-up window each time the user opens the program.

You need to prevent the display of the alert pop-up window when the user opens Internet Explorer 7.

What should you do?