You are a consumer support technician. A user runs Windows Vista on a portable computer. The user has a PocketPC mobile device that runs the most recent version of Microsoft Windows Mobile. Both the portable computer and the Windows Mobile device support USB, Bluetooth, and Infrared (IR) connection types.

The user wants to transfer an e-mail attachment from the Windows Mobile device to the portable computer.

You configure a new partnership between the Windows Mobile device and the portable computer. When you attempt to synchronize the two devices, you receive an error message as shown in the following exhibit. (Refer to the Exhibit.)

You need to ensure that the user is able to transfer the e-mail attachment from the Windows Mobile device to the portable computer.

What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

Exhibit:

You are a consumer support technician. A user records two television (TV) programs on a computer that runs Windows Vista. The user connects a portable Windows Media Player mobile device to the computer by using an USB 2.0 cable. The user synchronizes the recorded TV programs with the portable Windows Media Player device.

When the programs are viewed on the Windows Media Player device, the quality of the video is poor.

You need to ensure that when the user synchronizes the recorded programs with the Windows Media Player device, there is minimal loss of quality.

What should you recommend?

You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.

When the customer prints color documents, the colors yellow and green do not appear.

You need to ensure that the print device prints documents in full color.

What should you do?

You are a consumer support technician.

A user connects a digital camera to a computer. The user fails to receive a prompt to copy pictures to the hard disk. The user opens a third-party application and copies the pictures to the hard disk and then manually renames each file.

You need to configure the computer to meet the following requirements:

Prompt the user to import pictures when the camera is connected.
Enable the user to name the copied files automatically by using a unique file name and meaningful label during import.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician.

A user reconfigures a wireless broadband router and changes its internal IP address from 192.168.0.100 to 10.0.0.1. The user can access the IP address 131.107.4.72 by using the Ping utility. The TCP/IP properties of the users computer are as shown in the following exhibit. (Refer to the Exhibit.)

When the user launches the Microsoft Internet Explorer browser and attempts to connect to any Web site, the following error message appears: “Page not found”. The user reports that they were able to access Web site prior to changing the IP address of the router.

You need to ensure that the user is able to access Internet Web sites.

What should you do?

Exhibit:

You are a consumer support technician. The Microsoft Windows Security Center system tray icon on a users computer displays security-related notifications about the absence of antivirus software.

The user installs third-party antivirus software.

The Windows Security Center system tray icon continues to display notifications about the absence of antivirus software.

You need to prevent the Windows Security Center security notifications from being displayed.

What should you do?

You are a consumer support technician. You configure administrative access on a computer that runs Windows Vista. The computer is in a lab environment and is accessible to students.

You need to configure the local security policies to ensure that the computer is as secure as possible. You also need to allow administrators to modify the computer settings without being prompted.

What should you do?

You are a consumer support technician.

A user named User1 shares a computer with a user named User2. User2 has limited access to a subset of applications that are installed on the computer.
User1 wants to provide User2 with full access to all the applications, including applications that will be installed in the future.

You need to design a solution that:

Enables User2 to launch any application Does not grant any unnecessary permissions to the User2 user account.

Which three actions should you perform? (Each correct answer presents part of the solution. Choose three.)

You are a consumer support technician. A user connects to a companys Microsoft Exchange Server site over the Internet by using Microsoft Office Outlook Web Access (OWA).

The user reports that calendar reminders are not displayed in OWA.

You need to ensure that calendar reminders are displayed in OWA.

What should you do?

You are a consumer support technician.

A customer runs a third-party application from a file share that is located on another computer.

The customer reports that he receives a prompt for elevated privileges when he runs the application from the file share.

You copy the application locally and notice that you are not prompted for elevated privileges when you run the application from the local hard disk.

You need to ensure that the customer is not prompted for elevated privileges when he runs the application from the shared folder. The customer must only be prompted for elevated privileges when he modifies system settings.

What should you do?