You are a consumer support technician.

A customer upgrades a Microsoft Windows XP computer to Windows Vista. The customer reports that one of their productivity applications no longer works.

You verify that the application is compatible with Windows Vista.

You need to ensure that the customer can use the productivity application.

What should you do?

You are a consumer support technician. A user has three computers that run Microsoft Windows XP. Each computer has a different audio card.

The user plans to upgrade to Windows Vista.

You need to verify whether the audio cards on the other computers are compatible with Windows Vista.

What should you do?

You are a consumer support technician. A customer wants to upgrade a computer to run Windows Vista.

You need to recommend a Windows Vista edition that supports:

* Parental Controls.
* Scheduled backups of user files.
* Windows Media Center.

Which Windows Vista editions should you recommend?

You are a consumer support technician. A user has a computer that runs the 32-bit version of Microsoft Windows XP Professional. The computer hardware supports 64-bit operating systems.

The user wants to run a 64-bit application.

You need to configure the computer to run the 64-bit application without losing the user data on the computer.

Which two tasks should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician. You install Windows Vista on a computer. You notice the following defects:

* The window borders are not transparent.
* A 3D application fails to install.

In Control Panel, you open the Appearance Settings dialog box. The Color scheme list box in Appearance Settings is set to Windows Vista Basic. The computer is configured as shown in the following exhibit.
(Refer to the Exhibit.)

You need to ensure that the computer can use the window transparency feature.

What should you do?

Exhibit:

You are a consumer support technician. A user has a computer that is connected to two low resolution monitors.

A custom driver that increases the resolution of the monitor is available on the Internet. You install the driver in the computer and restart the computer. After the restart, the computer performs poorly.

You need to restore the computer to a stable state.

What should you do?

You are a consumer support technician. A computer that runs Windows Vista supports Bluetooth. However, the computer fails to detect a new Bluetooth-enabled mouse.

You need to connect the Bluetooth-enabled mouse to the computer.

What should you do?

You are a consumer support technician.

A customer named Paul has a computer that runs Windows Vista. Paul is unable to print documents on a shared printer from another computer that runs Windows Vista.

You need to provide Paul access to the shared printer. Paul must be able to submit and manage his own print job. You must not assign Paul any unnecessary permissions .

What permissions should you assign to Pauls account?

You are a consumer support technician.

A user wants to import a recorded digital video from a camcorder to a computer that runs Windows Vista by using the Import from Digital Video Camera option in Windows Movie Maker.

You need to ensure that the user is able to transfer the digital video to the computer.

What should you recommend?

You are a consumer support technician. A user initiates an infrared file transfer from a computer to a device that runs the most recent version of Microsoft Windows Mobile.

The file transfer fails to complete.

You need to ensure the completion of the infrared file transfer.

What should you do?