You are a consumer support technician. One of your customers installs Windows Vista on a computer that meets the minimum hardware requirements to run Aero.

The customer is unable to start Aero.

You need to identify why Aero is not starting.

What could be causing this?

You are a consumer support technician. A user’s computer has Windows Vista preinstalled with the FAT32 file system.

The user types the following command to convert the file system:

Convert C: /FS :NTFS.

The user receives a prompt to restart the computer and a message is displayed indicating that the file will be converted after the restart. Prior to the next restart, the user discovers that one of the frequently used programs on the computer is incompatible with NTFS.

You need to ensure that the user is able to cancel the NTFS conversion process.

What should you recommend?

You are a consumer support technician.

A customer downloads a gadget named app.gadget . The user reports that he is unable to add the new gadget to Windows Sidebar.

You need to ensure that app.gadget appears in the list of available Windows Sidebar gadgets.

What should you do?

You are a consumer support technician. A user attempts to back up all personal files on a computer by using the Backup and Restore Center .

The user receives an error message as shown in the following exhibit. (Refer to the Exhibit.)

You need to ensure that the user can back up the personal files.

What should you do?

Exhibit:

You are a consumer support technician. Three users share a computer that runs Windows Vista.

Each user has a separate media collection that consists of .WMA, .WMV, and .JPG files. Each users media collection is stored in a personal folder in the following directory: Users\<username>

You need to ensure that only the media collection for each user is backed up. You also need to compress the files.

What should you do?

You are a consumer support technician. A user reports that the performance of the users computer is degrading.

You suspect that some processes that run during startup are causing the performance issues.

You decide to run a comparative analysis on another computer that runs Windows Vista.

You need to compare the processes that are launched when each computer is started.

What are two ways to accomplish this goal? (Each correct answer presents a complete solution. Choose two.)

You are a consumer support technician. A user exchanges files by using a peer-to-peer file transfer application.

After a file exchange, the users computer begins to perform poorly. The user restarts the computer and notices an additional entry on the boot menu.

You discover that the new entry on the boot menu is initializing a malicious software application.

You need to configure the computer to start without launching the malicious software.

What should you do?

You are a consumer support technician.

A customer performs a complete PC backup of his Windows Vista computer before installing a custom application. After the application is installed, the computer fails to restart.

You need to provide the customer with the procedure to perform a complete restoration of the computer.

What should you instruct the customer to do first?

You are a consumer support technician. A user installs a new high-end graphics card that supports dual monitors. The graphics card has 512 MB of dedicated graphics memory.

The user plays a computer animation game. The user reports that the animation fails to run as expected.

You need to identify the cause of the poor performance of the game.

What should you do?

You are a consumer support technician.

A customers Windows Vista computer has a 146-GB hard disk with two logical drives. The first logical drive is 100GB and contains the system and boot files. The second logical drive is 800MB and contains user data. Both logical drives are formatted with the NTFS file system.

You need to ensure that a system restore point can be created for all of the logical drives on the system. You also need to ensure that no data is lost during this process .

What should you do?