You are a consumer desktop support technician.

A customer has purchased a Windows Vista laptop. The customer has a wireless network in a home office. The wireless network is configured not to broadcast the SSID.

The customer needs to enter the details of the wireless network every time the computer is started.

You need to ensure that the customer does not have to enter the wireless network details every time the computer is started. The computer must connect automatically whenever the wireless network is in range.

Which three configurations should you perform? (Each correct answer presents part of the solution. Choose three.)

You are a consumer support technician. After a user installs a pop-up blocker, the user is unable to download new software from the Microsoft Windows Update Web site. The user is also denied access to the Web sites of antivirus software vendors.

The user is able to access other Web sites. You are able to access the Windows Update Web site and the Web sites of the antivirus vendors by using an IP address in the URL.

After you uninstall the pop-up blocker that was installed by the user, the user still reports inability to access these Web sites.

You need to ensure that the user can access all the Web sites.

What should you do?

You are a consumer support technician.

A user wants to import a recorded digital video from a camcorder to a computer that runs Windows Vista by using the Import from Digital Video Camera option in Windows Movie Maker.

You need to ensure that the user is able to transfer the digital video to the computer.

What should you recommend?

You are a consumer support technician.

A user reconfigures a wireless broadband router and changes its internal IP address from 192.168.0.100 to 10.0.0.1. The user can access the IP address 131.107.4.72 by using the Ping utility. The TCP/IP properties of the users computer are as shown in the following exhibit. (Refer to the Exhibit.)

When the user launches the Microsoft Internet Explorer browser and attempts to connect to any Web site, the following error message appears: “Page not found”. The user reports that they were able to access Web site prior to changing the IP address of the router.

You need to ensure that the user is able to access Internet Web sites.

What should you do?

Exhibit:

You are a consumer support technician.

A user reconfigures a wireless broadband router and changes its internal IP address from 192.168.0.100 to 10.0.0.1. The user can access the IP address 131.107.4.72 by using the Ping utility. The TCP/IP properties of the users computer are as shown in the following exhibit. (Refer to the Exhibit.)

When the user launches the Microsoft Internet Explorer browser and attempts to connect to any Web site, the following error message appears: “Page not found”. The user reports that they were able to access Web site prior to changing the IP address of the router.

You need to ensure that the user is able to access Internet Web sites.

What should you do?

Exhibit:

You are a consumer support technician for your company.

You install Windows Vista on your computer. You must share files in the C:\data folder with another user. You configure the share permissions for the user based on the following requirements:

* Create and update files in the folder.
* Do not assign more permissions than necessary.

The user is unable to update any files in the C:\Data folder.

You need to ensure that the user has permissions to meet the outlined requirements.

What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

You are a consumer support technician. A user records two television (TV) programs on a computer that runs Windows Vista. The user connects a portable Windows Media Player mobile device to the computer by using an USB 2.0 cable. The user synchronizes the recorded TV programs with the portable Windows Media Player device.

When the programs are viewed on the Windows Media Player device, the quality of the video is poor.

You need to ensure that when the user synchronizes the recorded programs with the Windows Media Player device, there is minimal loss of quality.

What should you recommend?

You are a consumer support technician.

A user reconfigures a wireless broadband router and changes its internal IP address from 192.168.0.100 to 10.0.0.1. The user can access the IP address 131.107.4.72 by using the Ping utility. The TCP/IP properties of the users computer are as shown in the following exhibit. (Refer to the Exhibit.)

When the user launches the Microsoft Internet Explorer browser and attempts to connect to any Web site, the following error message appears: “Page not found”. The user reports that they were able to access Web site prior to changing the IP address of the router.

You need to ensure that the user is able to access Internet Web sites.

What should you do?

Exhibit:

You are a consumer support technician. You configure administrative access on a computer that runs Windows Vista. The computer is in a lab environment and is accessible to students.

You need to configure the local security policies to ensure that the computer is as secure as possible. You also need to allow administrators to modify the computer settings without being prompted.

What should you do?

You are a consumer support technician.

A customer runs a third-party application from a file share that is located on another computer.

The customer reports that he receives a prompt for elevated privileges when he runs the application from the file share.

You copy the application locally and notice that you are not prompted for elevated privileges when you run the application from the local hard disk.

You need to ensure that the customer is not prompted for elevated privileges when he runs the application from the shared folder. The customer must only be prompted for elevated privileges when he modifies system settings.

What should you do?