You are a consumer support technician.

You need to ensure that users with standard user accounts cannot change their computer settings.

What should you do?

You are a consumer support technician.

A parent has configured the Parental Controls service to prevent children from accessing specific games. The parent suspects that the children are accessing these games.

You need to verify whether the children are circumventing the Parental Controls service.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician.

A user opens Windows Internet Explorer 7 on a computer and a pop-up window displays the following warning message: “Internet Explorer has found a problem with this websites security certificate.”

The user contacts the site administrator, who replaces the site certificate. The user accepts the new certificate.

The computer continues to display the warning message.

You need to prevent the warning message from being displayed.

What should you do?

You are a consumer support technician. A user opens a Web page by using Microsoft Internet Explorer 7. The Web page has a revoked certificate, but the computer fails to display any warning messages. Earlier, the computer displayed warning messages every time the user opened a Web page that had a revoked certificate.

The user configures the Internet Explorer 7 advanced settings to enable verification of the server certificate revocation. The user then refreshes the opened Web page.

The user is still able to view the Web page without any warning messages. The user opens the Web page on a new tab but still does not receive any warning messages.

You need to configure the computer to ensure that server certificates are verified for revocation.

What should you do?

You are a consumer support technician. A user purchases a new Windows Vista computer for use in a home office. The computer will be used by multiple users and the customer is concerned about security.

The users and their job functions are listed in the following table:

Username Function
——– ——–
User1 Install applications.
User2 Modify display settings, run installed applications
User3 Connect and configure Bluetooth devices, run installed applications.
User4 Burn DVDs, copy files to a Web server.
User5 Add and remove user accounts.

You need to recommend which user accounts must be administrative accounts, based on the job functions of the users.

Which user accounts should you recommend as administrative accounts?

You are a consumer support technician.

A user has a portable computer that runs Windows Vista. The computer has a built-in wireless network adapter.

A wireless broadband router is used to provide wireless network access to the portable computer. The Service Set Identifier (SSID) broadcast of the router is disabled. The portable computer fails to connect to the wireless network.

You need to ensure that the portable computer can connect to the wireless network.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician for your company.

A user creates a shared folder named Data on a computer that runs Windows Vista. The user wants other users on the network to be able to save files in this folder.

You need to assign the share permissions to other users to view and save files in this shared folder.

What should you do?

You are a consumer support technician for your company. When a customer browses the Network and Sharing center, the computer does not detect any network resources.

You confirm that other computers on the same subnet are able to detect network resources. The customers computer is configured as shown in the following exhibit. (Refer to the Exhibit.)

You need to configure the computer so that it detects the resources that are available on the local network.

What should you do?

Exhibit:

You are a consumer support technician.

A home network has five computers that run Windows Vista. One of the computers, named Computer1, has Windows Firewall configured as shown in the following exhibit. (Refer to the Exhibit.)

Users on the other four computers are unable to access shared content on Computer1.

You need to ensure that users can access shared content on Computer1. You also need to prevent the Computer1 from being exposed to any additional vulnerability.

What should you do?

Exhibit:

You are a consumer support technician.

A standard user has a computer that runs Windows Vista. The computer is configured to obtain an IP address automatically.

The users report network connectivity errors.

You need instruct the user to re-initialize their network connection.

What should you instruct them to do?