You are a consumer support technician.

A customer uses a print device in her home office. The print device is shared on a Microsoft Windows XP computer.

The customer wants to use the shared printer from a Windows Vista computer.

You identify that the Windows XP print drivers are not compatible with Windows Vista print drivers. You download the Windows Vista drivers from the manufacturers web site.

You need to recommend a solution that allows the customer to print to the shared printer by using a Windows Vista computer.

What should you recommend?

You are a consumer support technician.

A customer has purchased a computer with Windows Vista installed.

The customer reports that she is unable to synchronize e-mail and contacts between her computer and her Windows Mobile 2003 device.

You need to ensure that the customers computer and mobile device can synchronize.

What should you do?

You are a consumer support technician. A computer that runs Windows Vista supports Bluetooth. However, the computer fails to detect a new Bluetooth-enabled mouse.

You need to connect the Bluetooth-enabled mouse to the computer.

What should you do?

You are a consumer support technician. A customer uses a computer that has a 22-GB library of audio and video files.

The customer connects a Windows Media Player mobile device with 30 GB of storage space to the computer.

You need to ensure the customer can automatically update the Windows Media Player device with the media library on the computer whenever the Windows Media Player device is connected to the computer.

What should you recommend?

You are a consumer support technician.

A user connects a digital camera to a computer. The user fails to receive a prompt to copy pictures to the hard disk. The user opens a third-party application and copies the pictures to the hard disk and then manually renames each file.

You need to configure the computer to meet the following requirements:

* Prompt the user to import pictures when the camera is connected.
* Enable the user to name the copied files automatically by using a unique file name and meaningful label during import.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician.

A user transfers a series of high-definition video (HDV) clips from a camcorder to a computer. The user adds audio, transitions, and credits to the video by using Windows Movie Maker.

You need to maintain the highest possible video quality when the video is published.

What should you do?

You are a consumer support technician.

You install Windows Vista and Microsoft Office 2007 on a customers computer.

You need to ensure that security updates are automatically applied for Windows Vista and Office 2007.

What should you do?

You are a consumer support technician. A user sets up a Web site for a small business.

When the user opens the Web site, a Security Report window displays a warning that the Web site is a phishing Web site.

You need to recommend a solution that allows the Web site to be reevaluated as a non-phishing Web site.

What should you do?

You are a consumer support technician. A family of four users shares a computer.

The computer is configured so that the user accounts of the children have restricted access. The parents suspect that the children are able to access restricted content.

You need to identify the inappropriate activities on the computer.

What should you do?

You are a consumer support technician. The Microsoft Windows Security Center system tray icon on a users computer displays security-related notifications about the absence of antivirus software.

The user installs third-party antivirus software.

The Windows Security Center system tray icon continues to display notifications about the absence of antivirus software.

You need to prevent the Windows Security Center security notifications from being displayed.

What should you do?