You are a consumer support technician.

A user reports that their Windows Vista computer has been infected with malicious software.

The user attempts to stop the malicious software process by using Task Manager, but the malicious software process restarts immediately.

You need to remove the malicious software without losing any of the currently installed applications.

What should you do?

You are a consumer support technician. A customer cannot start meetings in Windows Meeting Space. You recently installed Windows Vista Home Basic on the customers computer.

You need to ensure that the customer is able to start Windows Meeting Space.

What should you do?

You are a consumer support technician.

A customer has a Windows Vista computer that contains the following components:

* 1 GB of memory.
* 80-GB hard disk.
* DVD-ROM.
* Windows Vista Display Driver Model ( WDDM ) -capable display adapter with 256-MB display memory.
* Basic input/output devices, such as a mouse, keyboard, soundcard, and LCD monitor.

You need to recommend additional hardware that enables the customer to watch live broadcast television on the computer.

What should you recommend?

You are a consumer support technician. A user has three computers that run Windows Vista. All three computers are connected to a home network.

One of the computers is unable to access shared resources on the network. The computer is also unable to share its own resources with other computers on the network. The computer is able to access the Internet.

The wireless network adapter for the computer is configured as shown in the following exhibit. (Refer to the Exhibit.)

You need ensure that the computer is able to access shared resources on other computers on the network, and share its own resources.

You ensure that Windows Firewall is configured appropriately.

Which two tasks should you perform next? (Each correct answer presents part of the solution. Choose two.)

Exhibit:

You are a consumer support technician.

A customer upgrades a Microsoft Windows XP computer to Windows Vista. The customer reports that one of their productivity applications no longer works.

You verify that the application is compatible with Windows Vista.

You need to ensure that the customer can use the productivity application.

What should you do?

You are a consumer support technician. You install a new video adapter on a computer that runs Windows Vista. The video adapter supports the Windows Aero interface.

You notice that the bitmap images displayed in different applications appear blurred on the screen.

You need to resolve the blurred images in these applications.

What should you do?

You are a consumer support technician. You must install Windows Vista on a customers computer.

During installation, the Windows Vista installation wizard fails to detect any hard disks on the computer.

You need to ensure that Windows Vista detects the hard disks on the computer during installation.

What should you do?

You are a consumer support technician.

A customer is unable to use a USB print device connected to a Windows Vista computer.

You open the Device Manager snap-in and view the configurations as shown in the exhibit. (Refer to the Exhibit.)

You need to ensure that the customer can print to the USB print device.

What should you do?

Exhibit:

You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.

When the customer prints color documents, the colors yellow and green do not appear.

You need to ensure that the print device prints documents in full color.

What should you do?

You are a consumer support technician. A user uses Windows Live Messenger to communicate with a friend. The user also wants to have a video conference with the friend.

You need to configure the computer to enable the user to have a video conference with the friend.

What should you do?