You are a desktop support technician for your company. The computers in your company run Windows Vista in a corporate domain. You enable Microsoft Windows Firewall by using group policy. You install and configure the Internet Security and Acceleration (ISA) server in the corporate domain. Users are unable to connect to the network and access the services on the network. You need to ensure that Windows Firewall is disabled when users are connected to the network. Your solution must not compromise the security of the network. What should you do?

You are a desktop support technician for your company. The computers in your company run Windows Vista. The computers are encrypted with BitLocker. Each computer’s motherboard contains a Trusted Platform Model (TPM) chip. The password for the BitLocker is stored on the USB drive.

A user reports that her computer does not start. You discover that the computer’s TPM chip is faulty. You need to recover the encrypted data from the user’s computer. What should you do?

You are a desktop support technician for your company. The computers in your company run Windows Vista by using an administrator account. When you perform an adminsitrative task, you are not prompted for credentials. You need to ensure that all administrative tasks prompt for credentials. You also need to ensure that users cannot remotely access your local user account. What should you do?

You are a desktop support technician for your company. The computers in your company run Windows Vista. You have a standard user account and an administrator user account. You log onto the computer by using only the administrator accoutn when you need to perform adminsitrative tasks. You need to configure your computer to allow you to log on to your computer by using the standard user account and still perform administrative tasks. What should you do?

You are a desktop support technician for your company. The computers in your company run Windows Vista. When you check for updates on the Windows Update Website, the 0x80070003 error appears. You need to ensure that your computer can download and apply new updates. What should you do?

You are a desktop support technician for your company. The computers in your company run Windows Vista. Users need to access applications that are hosted on a trading partners website. One of the users is unable to access a new page on the Website. You discover that the website uses an unsigned ActiveX Control to run a test pilot on the new page. You need to ensure that the user can access the new page. Your solution must not affect other users. What should you do?

You are a desktop support technician for your company. You implement a two-factor authentication scheme on the computer that runs Windows Vista. You need to ensure that the two-factor authentication scheme is the only way to log on to the computer. What should you do?

You are a desktop support technician for your company. The computers in your company run Windows Vista. Your company has a main office and a branch office. You manage the computers at the branch office. The IT manager at the main office provides you with a custom security template. You need to compare the current security policy of the branch office computers with the custom security template. What should you do?

You are a desktop support technician for your company. The computers in your company run Windows Vista. You attempt to update the computers with the latest security updates. However, the Windows Update Agent fails to download and install the security patches. You need to apply the latest security patches by using Windows Update Agent. What should you do?

You are a desktop support technician for your company. The computers in your company run Windows Vista. When a user attemtps to alter the permissions on a folder, she receives a message stating that access is denied. You need to ensure that the user can modify the permissions on the folder. What should you do?