You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user reports that every time he starts his computer, some applications run automatically. He recently installed these applications.

The user wants to keep the applications, but he wants them to run only when he starts them.

Which action should you instruct the user to perform first?

You are a desktop support technician for your company. The network does not include an Active Directory domain. All users log on to the computers by using local user accounts, and each user is a local administrator on the user’s computer.

A user named Tom uses a Windows XP Professional client computer. The computer was previously used by another user in another department. Tom stores many confidential files on the computer. The company requires that only Tom have access to these files. However, the company does not permit the
files to be encrypted.

You need to ensure that the former user of the computer does not have access to any files stored on the computer.

What should you instruct Tom to do?

You are a desktop support technician for your company. The company has a main office in New York and a branch office in Paris. All client computers run Windows XP Professional.

A user from the main office will be working at the branch office for the next several months. She wants the default currency settings and the date and time settings to be displayed in French.

You need to ensure that the currency settings and the date and time settings are displayed in French by default on the user’s computer.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user reports that she can no longer start some of her applications that are installed on drive D. She states that the applications last worked a week ago. You ask what changed in the past week, and the user says that she installed a second hard disk drive in the computer. You discover that the shortcuts on the desktop are not pointing to the correct location.

The user needs to be able to run her applications.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Each computer has one hard disk that has one partition. A user who works in the engineering department logs on to his computer by using administrative credentials. The user reports that he made changes to the Boot.ini file on his computer but did not create a backup of this file before making changes. He restarted his computer and received the following error message: “Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk.”

Each time the user restarts the computer, he receives the same error message.

You need to ensure that the user can log on to his computer. You instruct the user to restart his computer by using the Windows XP Professional CD-ROM and run the Recovery Console.
What else should you instruct the user to do?

You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

A user reports that she needs to log on to different computers each day. The user states that the Internet Favorites that she created on her computer in her office are not available when she logs on to different computers. The user needs to access her Internet Favorites from any computer that she uses.

You need to ensure that the user’s Internet Favorites are available on any computer that she uses.
What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional.

A user who works from home on Fridays calls you on Friday to report a problem on her computer.

You instruct the user to send you a Remote Assistance invitation so that you can help resolve the problem. The user dials in to her ISP on her second phone line, while she is on the phone with you. She sends a Remote Assistance invitation, and then tells you that she disconnects from the ISP.

You receive the invitation on your client computer. You instruct the user to reconnect to her ISP. After you accept the invitation, you cannot connect to the user’s computer.

You need to establish a Remote Assistance connection with the user’s computer.

What should you do?

You are a desktop support technician for your company. On Monday morning, a user reports that he is unable to connect to any Internet Web sites. He is able to connect to all internal network resources by name. Other users report the same problem. No users had this problem on Friday.

You run the ping command on your computer and discover that you can connect to an Internet Web site by using its IP address. However, you cannot connect by using the Web site’s name. Another technician informs you that the network administrator made several network configuration changes over the weekend.

You need to ensure that all users can connect to Internet Web sites.

What should you ask the network administrator to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.

A user reports that she cannot use her portable computer to dial a local ISP when she is away from the office. When she is in the office, she can connect to the ISP without a problem. When she attempts to dial from outside the office, she hears a voice on the line but cannot connect. She uses the same phone cord and the same phone number that she uses in the office.
The user needs to be able to connect to her ISP when in the office and when away from the office.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user calls to request assistance with configuring his computer. He is unfamiliar with making system changes. He wants to know whether you can make the changes on his computer. You explain that Remote Assistance is available. The user sends you an invitation to take control of his computer. When you attempt to take control of his computer, a message indicates that access is denied.

What are possible causes of the problem? (Choose all that apply.)