You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
Domain.com contains a Research department and a Finance department. Five users of the Research department need to access a file named CK_Acc on a Windows XP Professional computer named Certkiller -WS277. You need to allow the five users to have access on Certkiller -WS277. In addition the manager also wants all other Domain.com workers to have access to CK_Acc. He said you should not be concerned about the security.
How should you configure CK_Acc.

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains ten Windows 2000 Server computers, 150 Windows XP Professional client computers and 150 Windows 2000 Professional client computers.
A Domain.com user named Ally Wagner wants to share file in a folder named AllyDocs, which reside in a computer named Certkiller -WS105. Ally Wagner wants the remote users to read the content of the files in AllyDocs without changing the files. You then told Ally Wagner to right-click the AllyDocs and select the properties from the shortcut menu.
What should Ally Wagner do next?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
Domain.com consists of a Desktop support team which you are part of. A Domain.com customer named Ally Wagner has contact you. Ally Wagner has a meeting with there managers and she wants to configure her notebook computer to use an LCD projector for an on-site presentation.
What should Ally Wagner do?

You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
Domain.com consists of a Research department and a Sales department. The Research department does research on and software where the Sales department sells the applications, software and computers. Domain.com also has a help desk team which helps the customers which has problems with there software or computers that was bought at Domain.com.
A Domain.com customer named Dean Austin has a Windows 98 computer with a Plug and Play DVD installed on it. Dean Austin has a Windows Media Player on the computer to view video files for their company. The video files are distributed on a DVD formatted with the Compact Disc File System.
Dean Austin has acquired a copy of Windows XP Professional and upgrades his operating system to Windows XP Professional with Service Pack 2. After the upgrade, Dean Austin cannot view the video files. You then make sure that the DVD drive is on the Windows XP Professional Hardware Compatibility List.
What should you advice Dean Austin to do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains two Windows 2000 Server computers and 120 Windows 2000 Professional computers which were upgraded to Windows XP Professional. The servers and the Windows XP Professional computers’ hard disk is formatted with the NTFS file system. The computers on the network consists of an internal CD-RW drive Domain.com consists of a Sales department. A Domain.com employee named Mia Hamm works in the Sales department. Mia Hamm did copy 15 MB files to a CD-RW disk which will be used in a meeting. After copying the file she realized that two of the files should not be on the disk. Mia Hamm then opens the CD-RW in the windows Explorer to try to delete the two files. When she presses the DELETE key after selecting the two files, it has a confirmation of deleting the files. Mia Hamm cannot delete the files.
What should Mia Hamm do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
Domain.com consists of a Desktop support team which you are part of. A Domain.com customer named Rory Allen has contact you. Rory Allen has just upgraded a Windows 98 client computer named Certkiller -WS271 to Windows XP Professional. However, when he restarts Certkiller -WS271 he notices that the desktop colors do not appear properly. When he opens the Display Properties page on Certkiller -WS271 he discovers that the video adapter is using a 640×480 screen resolution with 16 colors. He also discovers that you cannot change these settings.
Rory Allen needs to change the screen resolution settings on Certkiller -WS271.
What should he do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional.
Domain.com consists of a Desktop support team which you are part of. A Domain.com customer named Andy Reid has contact you. Andy Reid has installed Windows XP Professional on a new computer that he purchased. When the installation is finished the Windows XP Professional has configures the video driver as a general device driver. He then installed the video cards device driver from the manufacturer and the video resolution when it was finished was set at 800×600, 16.
Andy Reid said that he want the display resolution at 1024×768, 60032 color depth.

What should he do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
Domain.com consists of a Desktop support team which you are part of. A Domain.com customer named Ally Wagner has contact you. Ally Wagner has a meeting with there managers and she wants to configure her notebook computer to use an LCD projector for an on-site presentation.
What should Ally Wagner do?

You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
You have a Windows XP Professional laptop named Certkiller -WS271. You use this laptop to travel to different customers locations to do a service call. With every call you need to write a report, which is company policy. You then received a call from a Domain.com customer named Amy Wilson to see to a problem on her computer. You make use of Certkiller -WS271 in this troubleshooting exercise.
After you have solved the problem you need to write a report. You need to use the mouse that you always take with you when troubleshooting, during the report. You now need to configure the mouse with the least amount of administrative effort.
What should you do?

You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
Domain.com consists of a Research department and a Sales department. The Research department does research on and software where the Sales department sells the applications, software and computers. Domain.com also has a help desk team which helps the customers which has problems with there software or computers that was bought at Domain.com.
A Domain.com customer named Dean Austin has a Windows 98 computer with a Plug and Play DVD installed on it. Dean Austin has a Windows Media Player on the computer to view video files for their company. The video files are distributed on a DVD formatted with the Compact Disc File System.
Dean Austin has acquired a copy of Windows XP Professional and upgrades his operating system to Windows XP Professional with Service Pack 2. After the upgrade, Dean Austin cannot view the video files. You then make sure that the DVD drive is on the Windows XP Professional Hardware Compatibility List.
What should you advice Dean Austin to do?