You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Amy Wilson is the receptionist at Domain.com. Amy Wilson uses a client computer named Certkiller -WS275. Amy Wilson needs to send faxes to important clients on a regular basis. You install a fax modem and configure the Fax service on Certkiller -WS275. You then open Printers and Faxes folder in Control Panel on Certkiller -WS275 to verify that the Fax printer has been added.
A few days later Amy Wilson informs you that several Domain.com clients have complained that they are unable to send faxes to Amy Walsh. You discover that Certkiller -WS275 does not respond to incoming fax calls. You need to resolve this problem as soon as possible.
What should you do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
Domain.com consists of a Research department and a Development department.
The Research department does research on and software where the Development department develops the applications and the software as well as computers. A Domain.com customer named Andy Booth has bought 15 Windows XP Professional computers. The computer was giver to users who work from there home. Andy Booth wants to buy a Windows XP Professional compatible printer for the users with the 15 Windows XP Professional computers. Each of the 15 users will have administrative privileges. Andy Booth wants to install the printers with the least amount of administrative effort. Andy Booth wants to know which type of port the printers should used on the computers.
What type of port should you recommend?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains 25 Windows 2000 Server computers, 1,500 Windows 2000 Professional client computers and 150 Windows XP Professional computers.
Domain.com contains a Windows XP Professional computer named Certkiller -WS110. A Domain.com user named Andy Reid who tried to access to a network share on Certkiller -WS110 has received an Access denied error. Andy Reid has logged on as a domain user account. You investigate and access Certkiller -WS110 and view the share properties on the file theta the user was trying to access. You then select eh Security tab and click Advance and use the Effective Permissions to determine Andy Reid’s effective permissions. You need to find the problem that causes the error that Andy Reid cannot access the network share.
Which of the following permissions assignments are causing the problem?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Andy Reid is the manager of the Human Resources department. Andy Reid is responsible for maintaining Domain.com employee files that are stored in a folder named CKUsers. The CKUsers folder is located on a removable hard disk that is formatted as NTFS. Andy Reid goes on vacation and instructs is assistant named Kara Lang to update the Domain.com employee files that are stored on the removable hard disk.
Kara Lang attaches the removable disk to her client computer named Certkiller -WS270. However, when she tries to open files on the removable disk she receives an error message stating that access is denied. You need to ensure that Kara Lang can update the files on the removable disk but Kara Lang should not be allowed to change other user permissions on the disk.
What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.

A remote user has difficulty configuring her computer. She needs you to make the changes on her computer. You can make the changes, but the user is not at the same location as you.

You need to take control of the user??s computer.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC.

Laura reports that she cannot access the Web application hosted on Robert’s computer. When she attempts to access Robert’s Web application by using Internet Explorer, she receives the following error message: “DNS or Server Error.”

You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert’s computer. When you attempt to access Robert’s Web application from your computer by using Internet Explorer, you receive the following error message: “DNS or Server Error.”

You need to ensure that Laura can access the Web application on Robert’s computer.

What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain that contains a DNS server. All servers run Windows Server 2003, and all client computers run Windows XP Professional.
A user reports that his client computer is not able to connect to any network resources and is not able to authenticate to the Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today.

You examine the computer’s physical connection to the network. You verify that the connection is correct and that the computer’s network adapter displays a link light. The computer is configured to use the following IP configuration:

.IP address: 192.168.0.102
.Subnet mask: 255.255.255.0
.Default gateway: 192.168.0.1

You confirm that this configuration is valid on the network.

You need to troubleshoot the problem.

What should you do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
Domain.com consists of a Research department. A Domain.com user named Amy Wilson is a member of the Research department. Amy Wilson uses a client computer named Certkiller -WS271. Certkiller -WS271 was running Windows 98 and it was upgraded to Windows XP Professional. A week after that you then reformat Certkiller -WS271 and install anew version of Windows XP Professional with Service Pack 2.
After the reformatting and the fresh Windows XP Professional with Service Pack 2, Amy Wilson complains that her Universal Serial Bus (USB) flash card reader canno0t be accessed. She said that it was working before the reformatting. You then search for a flash card reader driver on the flash card reader’s Web site but there was none. Amy Wilson needs her flash card reader urgently.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional of Windows 98.
A Domain.com user named Kara Lang uses a Windows XP Professional client computer named Certkiller -WS271. Certkiller -WS271 is a laptop computer that consists of a 2.1 gigabyte (GB) hard drive and a 400 megahertz (MHz) processor, as well as 256 megabytes (MB) of random access memory (RAM).
Certkiller -WS271 has recently been upgraded to Windows XP Professional.
Kara Lang downloaded quite a number of video presentations on Certkiller -WS271 to use in her next business trip. However, since then she is unable to hibernate Certkiller -WS271. During her presentation Kara Lang requires to use the hibernation function. Kara Lang needs hibernation on Certkiller -WS271.
What should she do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.
A remote user has a portable computer that runs Windows XP Professional. The user’s account is a member of the local Administrators group on his computer. The user wants to install Windows XP Service Pack 2 (SP2) and wants to know which installation options are available.

Which action or actions should you instruct the user to perform? (Choose all that apply.)