You are a desktop support technician for your company. A user uses a printer that is attached locally to his computer. The user reports that the printer is not working. When the user opens the print queue, none of the previous print jobs are listed.

You verify that the printer is properly connected and that the appropriate printer drivers are installed.

You need to ensure that the printer works properly.

What should you do?

You are a desktop support technician for your company. A user in the sales department creates a folder named SalesDocs on his Windows XP Professional computer. The folder contains files that will be read by other members of the sales department. All department members belong to a domain global security group named Sales.
The user opens the properties of SalesDocs and selects the Share this folder on the network check box. He immediately reports that all network users are able to open the files in SalesDocs.

You need to instruct the user how to ensure that only members of the Sales group can access the files in SalesDocs.

What are two possible ways for the user to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

You are a desktop support technician for your company. Three users named
Anne, Eric, and Helen share a single Windows XP Professional client computer. The users log on by using their own local user accounts. None of these users have administrative rights on the computer. The computer is a member of a workgroup.

Anne creates confidential Microsoft Word documents and places them in a folder named Confidential.
The Confidential folder is located on an NTFS partition.

Anne wants to ensure that Eric and Helen cannot access any files in the Confidential folder. Anne reports that the Properties dialog box for the folder does not include a Security tab.

You need to ensure that the files in the Confidential folder can be accessed only by Anne.

What should you instruct Anne to do?

You are a desktop support technician for your company. The company recently replaced one user’s Windows 2000 Professional client computer with a new Windows XP Professional computer. The computer is a member of a workgroup.

The user reports that the new computer does not allow him to specify individual user permissions for a new shared folder he created on his computer. He was able to specify individual permissions on his Windows 2000 Professional computer.

You need to ensure that the user can specify individual user permissions for the shared folder.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A Windows 2000 Server computer named Server1 has automatic caching enabled for all shared folders. The network contains other file servers that also have caching enabled for
shared folders.

Users store personal files on Server1. These users need to be able to access these personal files when traveling with their portable computers.

You need to ensure that a user named Andrew can make files from Server1 available offline. You need to prevent Andrew from making files from any other server available offline.

What should you do?

You are a desktop support technician for your company. A user reports that he needs to connect to a network printer. The printer is attached to a Windows Server 2003 computer.
The user’s computer runs Windows XP Professional.

The user wants to connect to the printer and begin printing as quickly as possible, but the user states that he does not have the correct printer driver for the printer.

You need to ensure that the user can connect to the printer as quickly as possible.

What should you instruct the user to do?

You are a desktop support technician for your company. A user uses a printer that is attached locally to his portable Windows XP Professional computer. The printer is connected by a USB cable.

The user reports that the printer is not printing. The user states that he can see four print jobs in the print queue, but that none of them are printing.

You discover that the user recently returned from a business trip and reconnected the printer. The user printed several documents while on the business trip, and those documents are waiting in the print queue.

You need to ensure that the printer functions properly and prints the four waiting print jobs.

What should you do?

You are a desktop support technician for your company. A user in the sales department frequently accesses a shared folder named \Server01SalesDocs. The user asks if he can include this location in My Computer for quick access.

You need to ensure that the shared folder is listed in My Computer only for this user’s client computer.

What should you do?

You are a desktop support technician for your company. The manager of the sales department reports that unauthorized users are making changes to several sales files located on a Windows Server 2003 file server named FS01. She has configured the appropriate permissions and file auditing on the files. However, no audit information is generated on the server when users access the files.

You confirm that the manager has the ability to modify file permissions and auditing settings on the sales
files. You also confirm that the manager has access to the correct logs to review audit information.

You need to ensure that all access to the sales files is tracked.

What should you do?

You are a desktop support technician for your company. You are installing Windows XP Professional on a new desktop computer. The computer has two IDE hard disks that are connected to a two-channel IDE RAID controller. Both hard disks are connected to the same channel.

When you run Windows XP Professional Setup on the new computer, you receive the following error message: “Setup did not find any hard disk drives installed in your computer.” You verify that the two hard disks are properly connected to the controller and that both hard disks start when the computer is started.

You need to resolve the error and install Windows XP Professional on the new computer.

What should you do?