You are a desktop support technician for your company. A system administrator gives you an answer file named Companystandard.txt on a floppy disk. You plan to use the Companystandard.txt file to perform unattended installations of Windows XP Professional when installing from a Windows XP Professional CD-ROM.

You use a Windows XP Professional CD-ROM to start the unattended installation on a computer, and then you insert the floppy disk into the computer’s floppy disk drive. However, Setup prompts you for configuration information.

You need to ensure that Setup will finish without prompting for configuration information.

What should you do?

You are a desktop support technician for your company.

A user wants to know the system requirements for upgrading her computer from Windows 98 to Windows XP Professional with Service Pack 2 (SP2). Her computer has the following components: a Super VGA (800 ?? 600) or higher resolution graphics adapter and monitor, a CD-ROM drive, a keyboard, and a Microsoft mouse.

Which hardware specifications meet the system requirements for SP2? (Choose all that apply.)

You are a desktop support technician for your company. The company is upgrading all client computers from Windows 98 to Windows XP Professional. The only applications currently installed on the client computers are Microsoft Office 2000 and antivirus software.

A user named Maria reports that when she attempts to upgrade her computer to Windows XP Professional, the installation process stops responding at the Preparing Installation phase. You confirm that her computer meets the minimum hardware requirements for Windows XP Professional.

You need to ensure that Maria can upgrade her computer to Windows XP Professional.

What should you instruct Maria to do?

You are a desktop support technician for your company. The network consists of an Active Directory domain.

A user reports that he upgraded his computer from Windows 98 to Windows XP Home Edition. After the installation, the user is not able to log on to the domain from the Welcome screen.

You need to ensure that the user can log on to the domain.

What should you do?

You are a desktop support technician for Contoso, Ltd. You need to install Windows XP Professional on a new desktop computer and to join the computer to the Active Directory domain named contoso.com.

During the installation process, you enter static IP addresses for the computer, default gateway, and DNS server. When you attempt to join the computer to the domain, you receive the following error message:
“An invalid domain was specified. Would you like to proceed for now and try to join a domain later?”

You verify that the domain name is entered correctly and that the computer is physically connected to the network. You are able to log on to the domain from your own computer.

You need to join the new computer to the domain and complete the installation of Windows XP Professional.

What should you do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows 2000 Professional.
A Domain.com customer named Mia Hamm has called to say that she has upgraded her computers from Windows 2000 Professional to Windows XP Professional. Mia Hamm then created a shared folder named MiaDocs, but no one in her company can change the files in MiaDocs from their computers. Mia Hamm said that she did not have the problem before the upgrade.
What could be the cause of the problem?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
A user named Mia Hamm reports that her Windows XP Professional client computer is unable to connect to any network resources. Mia Hamm informs you that she reported this problem to another technician earlier today, who made a change to her TCP/IP configuration. Mia Hamm’s computer is still, however, unable to connect to any network resources.
The exhibit below shows the new TCP/IP configuration for Mia Hamm’s computer.

After a brief investigation, you confirm that the TCP/IP address of Mia Hamm’s computer is valid for the subnet that contains her computer. The Domain.com network does not include a DHCP server.
Which of the following is the action that you should perform to make sure that Mia Hamm’s computer is able to connect to network resources?

You work as a help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
A Domain.com user named Andy Reid works on a Windows 98 client computer named Certkiller -WS271. The new Domain.com policy states that all client computers are to be upgraded to Windows XP Professional. You upgrade Andy Reid’s Certkiller -WS271 client computer to Windows XP Professional. While performing the upgrade on Certkiller -WS271, you discover that the screen resolution is 640 x 480 and 16 colors.
To fully take advantage of the Windows XP Professional functionality Andy Reid wants to view the background pictures and the GUI that Windows XP Professional makes available. Now you need to change the resolution and add more colors so as to enable Andy Reid to take advantage of the Windows XP Professional functionality. However, you are unable to do so.
What should you do to enable Andy Reid to view the background pictures properly?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com has its headquarters in Chicago and a branch office in Dallas. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A network user named Rory Allen working in the Marketing department is trying to set permissions on a file that he has created on a workstation named Certkiller -WSR244 that is running Windows XP Professional.
Certkiller -WSR244 is not a member of the domain. Rory Allen said that he opened the properties on the file to set the Security tab but was no Security tab.
What could cause the problem?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows 2000 Professional.
A Domain.com customer named Mia Hamm has called to say that she has upgraded her computers from Windows 2000 Professional to Windows XP Professional. Mia Hamm then created a shared folder named MiaDocs, but no one in her company can change the files in MiaDocs from their computers. Mia Hamm said that she did not have the problem before the upgrade.
What could be the cause of the problem?