You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
The Domain.com network contains a print server named Certkiller -PR06. You attach a Lexmark Laser Jet printer to Certkiller -PR06. However, Domain.com network users complain that the documents printed to Certkiller -PR06 come out garbled. You suspect a device driver problem and download the latest drivers for the printer from the Lexmark web site. You update the drivers for the Lexmark Laser Jet printer and print a test page. The printout appears correctly. However, printouts for other network users still come out garbled.
You need to ensure that all network users can print successfully to Certkiller -PR06.
What should you tell the network users?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Domain.com consists of four departments named Sales, Marketing, Finance, and Legal. The users in each department are organized into groups based on the department name. You use a client computer named Certkiller -WS270. An HP desk jet printer named hp_dj is attached to Certkiller -WS270. Several Domain.com departments print to the HP desk jet printer attached to Certkiller -WS270. Most Domain.com users print short documents while users in the Finance department often print large documents that require legal-size paper.
When tray for the legal-size paper is empty, all submitted print jobs are paused.
You want to ensure that all print jobs are not paused when the legal-size paper tray is empty. You create another printer named hp_dj2 for the same HP desk jet device.
What should you do next? (Each correct option presents part of the answer. Choose three.)

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Amy Wilson is the receptionist at Domain.com. Amy Wilson uses a client computer named Certkiller -WS275. Amy Wilson needs to send faxes to important clients on a regular basis. You install a fax modem and configure the Fax service on Certkiller -WS275. You then open Printers and Faxes folder in Control Panel on Certkiller -WS275 to verify that the Fax printer has been added.
A few days later Amy Wilson informs you that several Domain.com clients have complained that they are unable to send faxes to Amy Walsh. You discover that Certkiller -WS275 does not respond to incoming fax calls. You need to resolve this problem as soon as possible.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Andy Reid is the manager of the Human Resources department. Andy Reid is responsible for maintaining Domain.com employee files that are stored in a folder named CKUsers. The CKUsers folder is located on a removable hard disk that is formatted as NTFS. Andy Reid goes on vacation and instructs is assistant named Kara Lang to update the Domain.com employee files that are stored on the removable hard disk.
Kara Lang attaches the removable disk to her client computer named Certkiller -WS270. However, when she tries to open files on the removable disk she receives an error message stating that access is denied. You need to ensure that Kara Lang can update the files on the removable disk but Kara Lang should not be allowed to change other user permissions on the disk.
What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and are joined to an Active Directory domain.

A user reports that after returning from lunch he is not able to log on to his computer. When he attempts to log on, he receives the following error message: “The system could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case.”

The user confirms that he is using the same user name and password that he used when he logged on successfully in the morning and was able to access resources on the network. You reset the user’s
password. When he attempts to log on by using the new password, he receives the same error message. You confirm that other users are able to log on to their computers and that the CAPS LOCK key is not enabled on the user’s keyboard.

You need to ensure that the user can log on to his computer by using his user credentials.

What should you instruct the user to do before logging on to his computer?

You are a desktop support technician for your company. A user uses a printer that is attached locally to her computer. The user reports that the printer is not working. When she opens the print queue, she sees that the first print job has the following status: “Deleting – Error.” Other print jobs are waiting behind that first job. She states that the print queue has not changed for an hour. You need to ensure that the user’s printer works properly. You need to achieve this goal without requiring the user to reprint the other print jobs that are waiting in the queue.

What should you do?

You are a desktop support technician for your company. A user in the sales department frequently accesses files in a shared folder named SalesDocs on a server named Server7. The user reports that he accidentally deleted a file from the SalesDocs folder.

You need to recover the file.

What should you do?

You are a desktop support technician for your company. A user has a printer attached locally to her Windows XP Professional client computer.

The user reports that the printer is not working properly. When she prints a one-page Word document, the printer produces several pages, each with one line of random characters. The user states that the printer is new, and that she installed a printer driver from the manufacturer’s Web site.

You need to ensure that the user’s printer works properly.

What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional.

A user wants to configure the screen resolution of her monitor. The user reports that when she attempts to open Display in Control Panel, she receives the following error message: “Your system administrator disabled the Display control panel.”

You verify that the user is entitled to have the permission to change her display settings. You also verify that there are no domain settings that prevent access to Display in Control Panel.

You need to ensure that the user can open Display in Control Panel to configure any display settings.

What should you do on the user’s computer?

You are a desktop support technician for your company. A user’s client computer was upgraded from Windows 98 to Windows XP Professional.

The user reports that after the upgrade, it takes longer for windows, menus, submenus, and other user interface features to open. She wants them to open faster.

You need to ensure that windows and menus open faster.

What should you instruct the user to do?