You are a desktop support technician for your company. All client computers run Windows XP Professional. Each client computer has a CD-RW drive.
A user reports that she selected multiple files to be written to the CD-RW drive by using the Send To command on the files. Now, she needs to remove one of those files, so that it is not written to the CD.

You need to ensure that the file is not written to the CD.

What should you instruct the user do?

You are a desktop support technician for your company. All client computers were upgraded from Windows 2000 Professional to Windows XP Professional.

Two months later, a virus corrupts the operating system on one of the client computers. An administrator reformats the hard disk on the client computer and installs Windows XP Professional.

After the installation, the user reports that he cannot access his USB hard disk. The user says that he was able to access the USB hard disk during the two months after the operating system was upgraded. You discover that the manufacturer of the hard disk does not currently offer a driver for Windows XP Professional.

You need to enable the user to access his hard disk.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Each client computer is configured to support a USB mouse.
A user reports that he installed a new driver for his mouse, but now the mouse does not work.

You need to ensure that the mouse works again as soon as possible.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user cannot use his USB digital camera. He was able to use the camera before he installed a USB scanner and a USB hard disk drive. The scanner and the hard disk drive both work, but a yellow exclamation mark in Device Manager indicates that the camera has a conflict. The user restarted the computer and still has the same issue.

You need to ensure that the user can use his USB digital camera.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Portable computers have a 64-MB video adapter.

A user reports that he is having trouble with his portable computer during a presentation. You verify that he connected the cables properly and configured his portable computer to display to the projector, but the projector displays the following error message: “Can’t display graphic.” When you configure the computer to show only on the LCD, the projector displays the following error message: “No signal.”

You need to ensure that the computer display properly appears on the projector.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user in the sales department has a CD-RW device installed on her computer. She purchases a CD from the local computer store. She reports that she is unable to write data to the CD by using her CD-RW device. However, she was able to write to the blank media that was shipped with the computer.

You need to ensure that the user can use her CD-RW device.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users in the research department use both desktop and portable computers. Each computer in the research department has a four-port USB hub for I/O devices.

A user in the research department purchases and connects a portable USB hard disk to the USB hub
attached to his portable computer. However, the port on the USB hub shuts down and the hard disk does not function. The USB hard disk functions properly when it is attached to the USB hub connected to the user’s desktop computer. All other USB devices function properly when they are attached to the portable computer’s USB hub.

You need to ensure that the USB hard disk can function properly when connected to the USB hub on the user’s portable computer.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.

A user cannot install a USB hard disk drive on his computer. When he plugs the USB hard disk drive into the computer, nothing appears on the screen. This device is the first USB device the user has connected to the computer. However, he can use the USB hard disk drive at home on a computer that runs Windows XP Home Edition.

You instruct the user to check for conflicts in Device Manager. The user does not find any conflicts or any reference to Universal Serial Bus controllers. The user needs to resolve the problem.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. The company has a main office in Los Angeles and a branch office in Tokyo.

A user travels between the main office in Los Angeles and the branch office in Tokyo. The user needs to create documents in both English and Japanese and needs to switch between the English and Japanese user interfaces.

You need to ensure that the user can easily switch between the English and Japanese user interfaces and that the user can create documents that contain Japanese characters.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user reports that he recently installed new applications on his computer. After he installed those applications, his computer began to run slower.

The user needs to find out which application causes his computer to run slow.

Which tool or tools should you instruct the user to use? (Choose all that apply.)