You need to ensure that all users can access resources on the network
You are a desktop support technician for your company. The computers in your company run Windows Vista. The computers are configured to obtain IP addresses automatically. All network shares on the computers link to the file server.
You change the IP addresses on all the DNS servers after working hours. You also change the Dynamic Host Configuration Protocol (DHCP) options. Some users report that they cannot access resources on the network. You need to ensure that all users can access resources on the network. What should you do?
What should you recommend?
You are a consumer support technician. A user records two television (TV) programs on a computer that runs Windows Vista. The user connects a portable Windows Media Player mobile device to the computer by using an USB 2.0 cable. The user synchronizes the recorded TV programs with the portable Windows Media Player device.
When the programs are viewed on the Windows Media Player device, the quality of the video is poor.
You need to ensure that when the user synchronizes the recorded programs with the Windows Media Player device, there is minimal loss of quality.
What should you recommend?
You need to establish a shared desktop connection with the computer
You are a desktop support technician for your company. The computers in your company run Windows Vista. The computers are configured to allow Remote Assistance.
When you try to establish a Remote Assistance session with a computer, you receive a connection error. You ping the remote computer and receive a response. The services console for the remote computer is shown in the exhibit. (Refer to the Exhibit.)
You need to establish a shared desktop connection with the computer. What should you do?
Exhibit:
You need to ensure that the print device prints documents in full color
You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.
When the customer prints color documents, the colors yellow and green do not appear.
You need to ensure that the print device prints documents in full color.
What should you do?
You need to compare the current security policy of the branch office computers with the custom security templa
You are a desktop support technician for your company. The computers in your company run Windows Vista. Your company has a main office and a branch office. You manage the computers at the branch office. The IT manager at the main office provides you with a custom security template.
You need to compare the current security policy of the branch office computers with the custom security template.
What should you do?
Which two actions should you perform? (Each correct answer presents part of the solution
You are a consumer support technician.
A user connects a digital camera to a computer. The user fails to receive a prompt to copy pictures to the hard disk. The user opens a third-party application and copies the pictures to the hard disk and then manually renames each file.
You need to configure the computer to meet the following requirements:
Prompt the user to import pictures when the camera is connected.
Enable the user to name the copied files automatically by using a unique file name and meaningful label during import.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
What audit policy should you enable?
You are a desktop support technician for your company. The computers in your company run Windows Vista. You need to ensure that user attempts to modify the registry settings are logged.
What audit policy should you enable?
You need to ensure that the user is able to access Internet Web sites
You are a consumer support technician.
A user reconfigures a wireless broadband router and changes its internal IP address from 192.168.0.100 to 10.0.0.1. The user can access the IP address 131.107.4.72 by using the Ping utility. The TCP/IP properties of the users computer are as shown in the following exhibit. (Refer to the Exhibit.)
When the user launches the Microsoft Internet Explorer browser and attempts to connect to any Web site, the following error message appears: “Page not found”. The user reports that they were able to access Web site prior to changing the IP address of the router.
You need to ensure that the user is able to access Internet Web sites.
What should you do?
Exhibit:
What should you do?
You are a desktop support technician for your company. The computers in your company run Windows Vista. All users log on to their computers by using a standard user account.
When you log on by using a standard user account, you are unable to perform administrative tasks. You need to ensure that you are able to perform administrative tasks when you log on by using a standard user account. What should you do?
You need to prevent the Windows Security Center security notifications from being displayed
You are a consumer support technician. The Microsoft Windows Security Center system tray icon on a users computer displays security-related notifications about the absence of antivirus software.
The user installs third-party antivirus software.
The Windows Security Center system tray icon continues to display notifications about the absence of antivirus software.
You need to prevent the Windows Security Center security notifications from being displayed.
What should you do?