What should you recommend?
You are a desktop support technician for your company. You need to recommend a solution for monitoring services and startup programs on Windows Vista computers. What should you recommend?
You need to configure the computer to start without launching the malicious software
You are a consumer support technician. A user exchanges files by using a peer-to-peer file transfer application.
After a file exchange, the users computer begins to perform poorly. The user restarts the computer and notices an additional entry on the boot menu.
You discover that the new entry on the boot menu is initializing a malicious software application.
You need to configure the computer to start without launching the malicious software.
What should you do?
You need to deploy the database to all of the Windows Vista computers
You are a desktop support technician for your company. The application support team has provided you with an application compatibility database that was created by using the Application Compatibility Toolkit (ACT) 5.0. You copy the database to the Netlogon share on a domain controller. You need to deploy the database to all of the Windows Vista computers. What should you do?
What should you instruct the customer to do first?
You are a consumer support technician.
A customer performs a complete PC backup of his Windows Vista computer before installing a custom application. After the application is installed, the computer fails to restart.
You need to provide the customer with the procedure to perform a complete restoration of the computer.
What should you instruct the customer to do first?
You need to ensure that all mobile users receive the application from the GPO
You are a desktop support technician for your company. Your network contains an Active Directory domain that contains a single site. User accounts for mobile users are stored in an organizational unit (OU) named Mobile. An application has been deployed to the organization by using a Group Policy Object (GPO).
Several mobile users report that the application has not been installed on their computers. You need to ensure that all mobile users receive the application from the GPO. What should you do?
You need to identify the cause of the poor performance of the game
You are a consumer support technician. A user installs a new high-end graphics card that supports dual monitors. The graphics card has 512 MB of dedicated graphics memory.
The user plays a computer animation game. The user reports that the animation fails to run as expected.
You need to identify the cause of the poor performance of the game.
What should you do?
You need to allow users to install to install the Active X control without beign prompted for confirmation
You are a desktop support technician for your company. Users report that they receive an information bar prompting them to install an ActiveX control when they connect to an intranet Website. You need to allow users to install to install the Active X control without beign prompted for confirmation. What should you do?
You need to ensure that a system restore point can be created for all of the logical drives on the system
You are a consumer support technician.
A customers Windows Vista computer has a 146-GB hard disk with two logical drives. The first logical drive is 100GB and contains the system and boot files. The second logical drive is 800MB and contains user data. Both logical drives are formatted with the NTFS file system.
You need to ensure that a system restore point can be created for all of the logical drives on the system. You also need to ensure that no data is lost during this process .
What should you do?
You need to prevent all users from running App1
You are a desktop support technician for your company. The network contains an Active Directory domain. All client computers run Windows Vista. A software restriction policy has been configured for all computers. The default security level has been set to Unrestricted. A path rule has been created shown in the exhibit. (Click the Exhibit button.)
Helpdesk reports that several users are able to run App1 by copying or renaming the executable file You need to prevent all users from running App1. What should you do?
You need to identify the source of the malicious software
You are a consumer support technician.
Four users share a computer that runs Windows Vista. One of the users reports a problem. When the user logs on to the computer, a black window flashes open and then quickly closes. The user also reports that the computer performs poorly. The other three users do not experience these problems.
You suspect that the computer performs poorly because of malicious software.
You need to identify the source of the malicious software.
What should you do?