You are a consumer support technician. A user records two television (TV) programs on a computer that runs Windows Vista. The user connects a portable Windows Media Player mobile device to the computer by using an USB 2.0 cable. The user synchronizes the recorded TV programs with the portable Windows Media Player device.

When the programs are viewed on the Windows Media Player device, the quality of the video is poor.

You need to ensure that when the user synchronizes the recorded programs with the Windows Media Player device, there is minimal loss of quality.

What should you recommend?

You are a consumer support technician.

A user reconfigures a wireless broadband router and changes its internal IP address from 192.168.0.100 to 10.0.0.1. The user can access the IP address 131.107.4.72 by using the Ping utility. The TCP/IP properties of the users computer are as shown in the following exhibit. (Refer to the Exhibit.)

When the user launches the Microsoft Internet Explorer browser and attempts to connect to any Web site, the following error message appears: “Page not found”. The user reports that they were able to access Web site prior to changing the IP address of the router.

You need to ensure that the user is able to access Internet Web sites.

What should you do?

Exhibit:

You are a consumer support technician. You configure administrative access on a computer that runs Windows Vista. The computer is in a lab environment and is accessible to students.

You need to configure the local security policies to ensure that the computer is as secure as possible. You also need to allow administrators to modify the computer settings without being prompted.

What should you do?

You are a consumer support technician.

A customer runs a third-party application from a file share that is located on another computer.

The customer reports that he receives a prompt for elevated privileges when he runs the application from the file share.

You copy the application locally and notice that you are not prompted for elevated privileges when you run the application from the local hard disk.

You need to ensure that the customer is not prompted for elevated privileges when he runs the application from the shared folder. The customer must only be prompted for elevated privileges when he modifies system settings.

What should you do?

You are a consumer support technician.

You have installed Windows Vista on a customers computer.

You need to ensure that you can establish Remote Assistance connections to the customers computer.

What should you do?