What should you do?
You are a desktop support technician for your company. The computers in your company run Windows Vista. When a user attemtps to alter the permissions on a folder, she receives a message stating that access is denied. You need to ensure that the user can modify the permissions on the folder. What should you do?
What two configurations should you recommend? (Each correct answer presents a complete solution
You are a consumer support technician.
A customer needs to use a custom application on her Windows Vista computer. The custom application saves data to the %programfiles%\app1 folder.
You install the custom application on the customers computer.
You need to ensure that the customer can run the custom application.
What two configurations should you recommend? (Each correct answer presents a complete solution. Choose two.)
What should you do?
You are a desktop support technician for your company. Your network contains an Active Directory domain. All sales user accounts are located in the Sales organnizational unit (OU). A Group Policy Object (GPO) named Sales App has been linked to the Sales OU. The Sales App GPO deploys a custom sales application. Two users transfer from the marketing department to the sales department. The users report that the sales application is nt installed on their computers. You need to identify what is preventing the new users from receiving the sales application. What should you do?
You need to configure the Windows Vista computer to run the failed application
You are a consumer support technician. A user installs two applications from the same software vendor on a computer that runs Windows Vista . The two applications are designed to run on Microsoft Windows 2000.
One application runs successfully in Windows 2000 compatibility mode. The other application fails. The failed application requires elevated privileges when it runs.
You need to configure the Windows Vista computer to run the failed application. You want to achieve this goal by granting the least possible level of privilege.
What should you do?
What should you recommend?
The helpdesk reports that users receive the following error message when they attempt to open a file sent to them from an external user:
You need to recommend a solution that allows users to view the file. What should you recommend?
Exhibit:
You need to ensure that the user can listen to the music files on both the desktop computer and the portable c
You are a consumer support technician.
A user has a desktop computer and a portable computer. Both computers run Windows Vista.
The user rips 40 CDs to digital format on the desktop computer. The Microsoft Windows Media Player application on the desktop computer is configured as shown in the Desktop computer configuration exhibit. (Refer to the Exhibit.)
The user transfers 30 music files from the desktop computer to the portable computer. When the user attempts to play the music files, an error message is received. The Windows Media Player application on the portable computer is configured as shown in the Portable computer configuration exhibit. (Refer to the Exhibit.)
You need to ensure that the user can listen to the music files on both the desktop computer and the portable computer.
What should you do?
Exhibit:
What should you do?
You are a desktop support technician for your company. Two users want to use Windows Meeting Space. A field technician is able to create a new session for both users, but is not able to connect tot he session by using Windows Meeting Space. The technician verifies network connectivity between the two comptuers. You need to identify what is preventing the connection. What should you do?
You need to restore the application to its state prior to the upgrade
You are a consumer support technician. A user has a computer that runs Windows Vista Business Edition.
You perform a Full backup of all data every Friday night.
On Monday, the user upgrades an application by using an .msi installer file. After the upgrade, the application stops working several times on Tuesday and Wednesday. On Thursday, the application fails to respond.
You need to restore the application to its state prior to the upgrade. You also need to prevent any loss of application data.
What should you do?
What should you recommend?
You are a desktop support technician for your company. Remote users report that they receive a certificate error when they try to connect tot he OUtlook Web Access Website. You need to recommend a solution that allows the remote users to connect to the Outlook Web Access Website without receiving a certificate error. What should you recommend?
You need to remove the malicious software without losing any of the currently installed applications
You are a consumer support technician.
A user reports that their Windows Vista computer has been infected with malicious software.
The user attempts to stop the malicious software process by using Task Manager, but the malicious software process restarts immediately.
You need to remove the malicious software without losing any of the currently installed applications.
What should you do?