You need to force Windows Update Agent to download the entire update again
You are a desktop support technician for your company. The computers in your company run Windows XP. You upgrade the computers to Windows Vista. You download new upates by using Windows Update Agent. You discover that the update files are corrupted. You need to force Windows Update Agent to download the entire update again.
What should you do?
You need to ensure that the print device prints documents in full color
You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.
When the customer prints color documents, the colors yellow and green do not appear.
You need to ensure that the print device prints documents in full color.
What should you do?
You need to stop the system utility without logging off users
You are a desktop support technician for your company. The computers in your company run Windows Vista. You monitor a company by using a system utility that runs through Task Scheduler. The system utility uses an executable file to inject a DLL file into explorer.exe process. You discover that the system utility termiantes explorer.exe when you use the Run command to run explorer.exe. You need to stop the system utility without logging off users. What should you do?
You need to connect the Bluetooth-enabled mouse to the computer
You are a consumer support technician. A computer that runs Windows Vista supports Bluetooth. However, the computer fails to detect a new Bluetooth-enabled mouse.
You need to connect the Bluetooth-enabled mouse to the computer.
What should you do?
You need to recommend a solution to allow the developers to see the script errors in Internet Explorer
You are a desktop support technician for your company. The company’s computers run Windows Vista. Developers report that they are unable to see script errors in the Internet Explorer when they connect to the Websites that they are currently developing. You need to recommend a solution to allow the developers to see the script errors in Internet Explorer. What should you do?
You need to recommend a solution that allows the Web site to be reevaluated as a non-phishing Web site
You are a consumer support technician. A user sets up a Web site for a small business.
When the user opens the Web site, a Security Report window displays a warning that the Web site is a phishing Web site.
You need to recommend a solution that allows the Web site to be reevaluated as a non-phishing Web site.
What should you do?
You need to configure all the comptuers to retrieve updates from the WSUS server
You are a desktop support technician for your company. The company’s network consists of 10 Windows Vista computers and a server installed with Windows Server Update Service (WSUS). You must centralize Windows updates from Microsoft on all the computers.
You need to configure all the comptuers to retrieve updates from the WSUS server. What should you do?
Which two actions should you perform? (Each correct answer presents part of the solution
You are a consumer support technician.
A parent has configured the Parental Controls service to prevent children from accessing specific games. The parent suspects that the children are accessing these games.
You need to verify whether the children are circumventing the Parental Controls service.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
You need to collect performance data on the Windows Vista computers
You are a desktop support technician for your company. All computers run Windows Vista. You need to collect performance data on the Windows Vista computers. The performance data must be collected daily. What should you do?
You need to assign the share permissions to other users to view and save files in this shared folder
You are a consumer support technician for your company.
A user creates a shared folder named Data on a computer that runs Windows Vista. The user wants other users on the network to be able to save files in this folder.
You need to assign the share permissions to other users to view and save files in this shared folder.
What should you do?