You are a consumer support technician.

A customer performs a complete PC backup of his Windows Vista computer before installing a custom application. After the application is installed, the computer fails to restart.

You need to provide the customer with the procedure to perform a complete restoration of the computer.

What should you instruct the customer to do first?

You are a consumer support technician. A user wants to install a new computer game on a computer.

When the user attempts to create a system restore point before installing the game, an error message is displayed in the event log as shown in the exhibit. (Refer to the Exhibit.)

You need to ensure that the user is able to create the system restore point.

What should you do?

Exhibit:

You are a consumer support technician. You configure administrative access on a computer that runs Windows Vista. The computer is in a lab environment and is accessible to students.

You need to configure the local security policies to ensure that the computer is as secure as possible. You also need to allow administrators to modify the computer settings without being prompted.

What should you do?

You are a consumer support technician. A user creates a user account that limits game playing to specific game ratings for the teenage user at home. The user sets the game restriction setting to the Everyone 10+ setting by using the Entertainment Software Rating Board (ESRB) games rating system.

The user reports that the teenage user is still able to play an inappropriate game.

You need to ensure that the teenage user’s user account is only allowed to access games that have a rating of Everyone 10+ or below.

What should you do?

You are a consumer support technician. A user upgrades a computer from Microsoft Windows XP Service Pack 2 to Windows Vista.

When the user opens Windows Internet Explorer 7, a Protected Mode alert pop-up window displays the following message: “A Web site wants to open Web content by using this program on your computer.”

Internet Explorer 7 continues to display the alert pop-up window each time the user opens the program.

You need to prevent the display of the alert pop-up window when the user opens Internet Explorer 7.

What should you do?

You are a consumer support technician.

A user subscribes to an Internet site that permits secure sharing of photos and videos. The photos and videos are accessible at https://www.fabrikam.com/<surname>, where surname is the last name of the subscribing user.

Each time the user connects to the www.fabrikam.com, a warning message is displayed stating that the site has an untrusted certificate.

You need to stop this message from appearing when the user connects to the Web site.

What should you do?

You are a consumer support technician.

A customer reports that a security warning appears when he installs applications or modifies system settings on his Windows Vista computer. The customers user account is a member of the local Administrators group.

You need to configure the Windows Vista computer to ensure that the customer is no longer prompted for elevated privileges when installing applications or modifying system settings.

What should you do?

You are a consumer support technician. A user purchases a new Windows Vista computer for use in a home office. The computer will be used by multiple users and the customer is concerned about security.

The users and their job functions are listed in the following table:

Username Function
——– ——–
User1 Install applications.
User2 Modify display settings, run installed applications
User3 Connect andconfigure Bluetooth devices,
run installed applications.
User4 Burn DVDs, copy files to a Web server.
User5 Add and remove user accounts.

You need to recommend which user accounts must be administrative accounts, based on the job functions of the users.

Which user accounts should you recommend as administrative accounts?

You are a consumer support technician.

A user configures Parental Controls on his home computer to manage access to the computer for the children. The children all have standard user accounts. The user then discovers that the children are still able to circumvent Parental Controls when they access the computer.

You need to ensure that Parental Controls are effective.

What should you do?

You are a consumer support technician. A family shares a computer. Each family member has a separate user account.

You need to restrict access to the Internet for the user accounts of the children to prevent them from connecting to specific Web sites and all sites that are not approved for children.

Which three actions should you perform on the childrens user accounts? (Each correct answer presents part of the solution. Choose three.)