You are a consumer support technician.

A user wants to share only music, video, and image files with other computers that run Windows Vista on a private home network.

You need to configure the user’s computer to ensure that the user is able to share only music, video and image files on the home network.

What should you do?

You are a consumer support technician.

A user transfers a series of high-definition video (HDV) clips from a camcorder to a computer. The user adds audio, transitions, and credits to the video by using Windows Movie Maker.

You need to maintain the highest possible video quality when the video is published.

What should you do?

You are a consumer support technician.

Four users share a computer that runs Windows Vista. One of the users reports a problem. When the user logs on to the computer, a black window flashes open and then quickly closes. The user also reports that the computer performs poorly. The other three users do not experience these problems.

You suspect that the computer performs poorly because of malicious software.

You need to identify the source of the malicious software.

What should you do?

You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.

When the customer prints color documents, the colors yellow and green do not appear.

You need to ensure that the print device prints documents in full color.

What should you do?

You are a consumer support technician.

A user modified a 20-GB data file on her computer. The user reports that now when she opens the data file, the computer is considerably slower than it was before.

You need to improve the performance of the computer.

What should you do?

You are a consumer support technician. A user exchanges files by using a peer-to-peer file transfer application.

After a file exchange, the users computer begins to perform poorly. The user restarts the computer and notices an additional entry on the boot menu.

You discover that the new entry on the boot menu is initializing a malicious software application.

You need to configure the computer to start without launching the malicious software.

What should you do?

You are a consumer support technician.

A customer is concerned that their Windows Vista computer may become infected with malicious software.

You verify the customers Security Center settings as shown in the exhibit. (Refer to the Exhibit.)

You need to ensure that the customers computer is automatically scanned for malicious software.

What should you do?

Exhibit:

You are a consumer support technician. A user receives an error message while backing up the files on a computer. The user belongs to the Users group, and the users account is configured to prevent the expiration of a password.

You need to ensure that the user is able to back up the files on the computer.

What should you do?

You are a consumer support technician. A users computer is configured as shown in the following exhibit. (Refer to the Exhibit.)

The customer wants to install a new custom application that has not been tested on Windows Vista.

You need to recommend a solution to allow the computer to be recovered in the event that the application modifies system files or settings.

What should you do?

Exhibit:

You are a consumer support technician. A user reports that a computer runs normally in the morning but slows down significantly in the afternoon.

You need to log the performance data on the computer.

What should you do?