You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. Hardware and software inventory procedures as well as Volume license agreements have been collected by you for Alex. Alex requires that the scope of a SAM program assessment should be defined for him. Since you are the technical support, you have to achieve this for him. In order to accomplish that task, which information below should be used?

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. The customer has the following three key performance indicators. The first one is that the company has defined and approved SAM plan. The second one is that sign-off on SAM reports is performed every year. The third one is that the company has identified direct SAM responsibility throughout the company. Since you are the technical support, the customer assigns a task to you. You are asked to identify the minimum SAM maturity level represented by all of these indicators. Which maturity level should be identified?

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. This customer has a SAM tool. The customer collects hardware inventory by using the SAM tool. Since you can provide technical support, the customer asks you to confirm whether the number of desktop computers discovered is accurate. In order to accomplish this task, what action should you perform?

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. Now you are asked to secure funding for a SAM program. You collect the following information from a customer. In the customer’ company, departments use different versions of Microsoft Office; hardware inventory is incomplete, users perform the installation of unsupported software, all software purchasing is decentralized. You have to find out two benefits that support implementing a SAM program for the customer. Which two benefits should you identify? (Choose more than one.)

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. In his company, there is a centralized software purchase process. Alex notices that department heads use their personal credit cards to purchase software at times. Therefore, he decides to cut down the amount of software purchasing by the department heads. Since you can provide technical support, he assigns this task to you. What action should you perform to accomplish your task?

You are in charge of offering service for a customer named Alex. Your daily job is to manage the software asset lifecycle for Alex. According to the security policy of Alex, only approved software can be installed and used by employees. Now you get an order from the Alex, according to his requirements, a process should be implemented to support that security policy. So which process below should be implemented to achieve that goal?

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. This customer has an office in Boston. Now the customer intends to donate 500 desktop computers to a local charity organization. All computers have preinstalled with Windows. Since you are the technical support, you are asked to make sure that the customer can donate the computers and remain in compliance with all applicable licensing agreements. The solution must provide as many hardware and software resources as possible for the charity organization. What action should you perform?