Of the following tolls, which one should be used?
You are the IT professional who work in an International company named Wiikigo. You are experienced in troubleshooting operating systems and applications that are not working correctly, identifying code defects and so on. You have enough knowledge on windows internals and you provide technical support for the company. You are in charge of an application service. Because of heap corruption, it crashes intermittently. When it occurs, you have to detect the heap corruption. Of the following tolls, which one should be used?
What action should be performed first?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. For this customer, a SAM program is maintained by you. Recently in the company of this customer, the company has purchased a new SAM tool and the SAM program design is complete. In addition, the SAM program budget is approved and allocated. But the assigned SAM manager quit from the company. Since you are the technical support, you are asked to maintain the SAM program. What action should be performed first?
What action should you perform in DllMain?
You are the IT professional who work in an International company named Wiikigo. You are experienced in troubleshooting operating systems and applications that are not working correctly, identifying code defects and so on. You have enough knowledge on windows internals and you provide technical support for the company. You are in charge of an application. Two processes are contained in this application. Several custom dynamic link libraries (DLLs) need to be loaded by both of the processes. The DLL entry point is named DllMain. A third-party DLL is loaded by DllMain.
You have to avoid loader deadlock and make sure that the application is able to use the third-party DLL at all times. What action should you perform in DllMain?
In order to accomplish that task, what action should be performed?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. According to the requirement of Alex, you have to assess the SAM processes for him. To meet his requirement, not only you communicate roles, but also you conduct onsite discussions as well as analyzing the infrastructure. Now you get an order from the CIO, according to his requirements, you should find out a way to improve the SAM processes. In order to accomplish that task, what action should be performed?
Of the following tools, which one should be used?
You are the IT professional who work in an International company named Wiikigo. You are experienced in troubleshooting operating systems and applications that are not working correctly, identifying code defects and so on. You have enough knowledge on windows internals and you provide technical support for the company. Now you receive an order from the company. The company plans to update a device driver on a Windows system. A copy of the device driver file is downloaded from the Internet by you, but you are not sure whether the device driver is legitimate.
Therefore, you have to validate the device drivers digital signature. Of the following tools, which one should be used?
Which information should you gather?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. In the company of this customer, there is an office in New York. In the office, all software and hardware purchasing is centralized. Now the customer assigns a task to you. The scope of a SAM program assessment should be defined for him. Which information should you gather?
Which tool should you choose to use?
You are the IT professional who work in an International company named Wiikigo. You are experienced in troubleshooting operating systems and applications that are not working correctly, identifying code defects and so on. You have enough knowledge on windows internals and you provide technical support for the company. There is a computer named C02 in the company.
Windows Vista has been installed in C02. Sometimes the computer performs slowly. At the time that the computer has a slow performance, you notice that 90 percent of the CPU is used by the System process. You identify the high CPU usage is caused by the System process thread. The thread has the start address ntkrnlpa.exe|ExpWorkerThread. You have to find out which functions the thread calls and how much CPU time each function uses. Which tool should you choose to use?
To accomplish your task, what action should be performed?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. Some employees work for this customer. Sometimes they work from home on he laptops that issued by the company. Active Directory is used to manage the network. Now you receive an order from the customer, according to his requirement, you are asked to collect the most complete hardware inventory. To accomplish your task, what action should be performed?
So what is causing the problem?
You are the IT professional who work in an International company named Wiikigo. You are experienced in troubleshooting operating systems and applications that are not working correctly, identifying code defects and so on. You have enough knowledge on windows internals and you provide technical support for the company. There is a complete kernel dump that was generated on an unresponsive computer. You debug the kernel dump by using WinDbg.
You receive the following output from WinDbg.
kd> kv
ChildEBP RetAddr Args to Child
f9bfeed8 f98857fa 000000e2 00000000 00000000 nt!KeBugCheckEx+0x1b (FPO: [Non-Fpo])
f9bfeef4 f9885032 00644d40 010000c6 00000000 i8042prt!I8xProcessCrashDump+0x237 (FPO: [Non-Fpo])
f9bfef3c 8054093d 815c84c8 81644c88 00010009 i8042prt!I8042KeyboardInterruptService+0x21c (FPO: [Non-Fpo])
f9bfef3c f9e9938a 815c84c8 81644c88 00010009 nt!KiInterruptDispatch+0x3d (FPO: [0,2] TrapFrame @ f9bfef60)
WARNING: Stack unwind information not available. Following frames may be wrong.
f9bfefd0 80540f7d f9e998a0 00000000 00000000 pldkrl+0x38a
f9bfeff4 80540c4a f7627b50 00000000 00000000 nt!KiRetireDpcList+0x46 (FPO: [0,0,0])
f9bfeff8 f7627b50 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2a (FPO: [Uses EBP] [0,0,1])
80540c4a 00000000 00000009 bb835675 00000128 0xf7627b50
kd> .trap f9bfef60
ErrCode = 00000000
eax=ffdff980 ebx=ffdff000 ecx=f9e9938a edx=f9e998a0 esi=00000000 edi=806d02e2
eip=f9e9938a esp=f9bfefd4 ebp=ffdff980 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0000 es=e8ae fs=0000 gs=c20e efl=00000246
pldkrl+0x38a:
f9e9938a ebfe jmp pldkrl+0x38a (f9e9938a)
You have to find out what is causing the computer to become unresponsive. So what is causing the problem?
So of the following maturity levels,which one should be identified?
You are responsible for the companynetwork and provide technical support for your company. You are in charge of offering service for a customer named Alex. There are two key performance indicators in Alex’s company. That is,purchasing assets without a review of the current license availability and purchasing assets on a per-project basis. Now you get an order from the CIO, according to his requirements, the minimum SAM maturity level represented by both of these indicators should be identified. So of the following maturity levels,which one should be identified?