So in the process, what should be included?
You are responsible for the company network and provide technical support for your company. According to a report of your software inventory, you can confirm that several unapproved software have been installed on employee computers. Now you get an order from the CIO, according to his requirements, a process should be implemented to prevent software from being installed by employees. So in the process, what should be included?
Which solution should be chosen to reuse licenses?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Loxgo. The software and hardware retirement process has been managed by you for Loxgo. Loxgo has no Microsoft Software Assurance. Then in Loxgo, desktop computers with Windows preinstalled will be retired and desktop computers with more than three years old hardware will be retired. In addition, desktop computers with all Microsoft Office licenses purchased under a volume license agreement also will be retired. Since you are the technical support, you are asked to find out a solution to reuse licenses. Which solution should be chosen to reuse licenses?
In the metrics below, which one should be used?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. This customer has a software inventory tool. Currently the customer wants to improve the application recognition of a software inventory tool. Since you are the technical support, the customer asks you to measure the performance of the application recognition function. In the metrics below, which one should be used?
What action should you perform to make sure of this?
You are responsible for the company network and provide technical support for your company. There are 1,000 thin clients in your network. All software accessed is managed by an automated inventory system from the thin clients. At present you receive an order from the company management, you are assigned a task to make sure that Microsoft Office inventory information is up-to-date. What action should you perform to make sure of this?
In order to accomplish your task, what action should be performed? (Choose more than one
You are responsible for the company network and provide technical support for your company. You are in charge of managing all software licenses for your company. Wiikigo licenses all Microsoft Office Professional licenses under a volume licensing agreement. Besides, it licenses all Windows desktop computers under an OEM licensing agreement. Following an acquisition, Wiikigo plans to have all licenses transferred to another company named Prosewex, Inc. Since you are the technical support, the company assigns this task to you. In order to accomplish your task, what action should be performed? (Choose more than one.)
What is your answer?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. According to his requirement, you have to perform a SAM optimization assessment for him. You have to find out the phase during which roles, expectation, and responsibilities are assigned during this process. What is your answer?
Which of the following tools should be used?
You are the IT professional who work in an International company named Wiikigo. You are experienced in troubleshooting operating systems and applications that are not working correctly, identifying code defects and so on. You have enough knowledge on windows internals and you provide technical support for the company. For a hardware device, you are developing a Windows device driver. You will install the device driver and hardware device on computers that run Windows Server 2008. Now you have to find out the amount of time that the processor uses to receive and process interrupts. Which of the following tools should be used?
Of the five offices, which office should be visited?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Loxgo. In Loxgo, there is a head office and four branch offices. The head office is in Tokyo and the four branch offices are respectively in Hong Kong, Sydney, Ottawa and Ohio. You can see all software deployment, purchasing and inventory in the Hong Kong office. Sydney office is the main data center. Only the Ottawa office has the installation of Microsoft Office. Then you attempt to perform a SAM program assessment of Office for Loxgo. In order to achieve that goal, one of the offices should be visited to collect data for the assessment. Of the five offices, which office should be visited?
So which of the following tools should be used?
You are the IT professional who work in an International company named Wiikigo. You are experienced in troubleshooting operating systems and applications that are not working correctly, identifying code defects and so on. You have enough knowledge on windows internals and you provide technical support for the company. There is a colleague named Jason in the company. He has a computer named C01. C01 runs Windows Vista. He finds that a service process is using 100 percent of the processor. He has to force a process dump of the service, meanwhile the service is consuming 100 percent of the processor. He has no idea about which tool he should use. Since you are the technical support, he asks for your answer. So which of the following tools should be used?
So of the following numbers, which one should be included?
You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. In order to validate the accuracy of inventory for Alex, you gather the relevant information about the installation of Microsoft Office. You find that multiple installations of Office have been reported by many computers and all licenses are for Office Professional Edition. You also find that all Office licenses are purchased by Alex through volume licensing. Now you get an order from the CIO, according to his requirements, an inventory detail report will be generated. When you try to achieve that goal, the appropriate number of Office installations should be included in the report. So of the following numbers, which one should be included?
