A user telephones your help desk. Her Favorites list is corrupt and she is having problems accessing the Web sites she visits regularly.

All the computers in your organization are backed up every night with a file and folder backup that uses default settings.

A restore point was created on all the company’s client computers 24 hours ago because a new device driver was installed.

You performed a System Image backup on all the computers in your organization three weeks ago.

The user is not computer-literate and you need to fix the problem for her.

What is the most efficient way to do so?

Your company’s chief accountant consults you with a question about a financial spreadsheet.

She needs to recover the version of this particular spreadsheet that existed six months ago because it is needed for a financial audit.

Using Restore Previous Versions, you find that the oldest version stored is dated three months ago.

How can you recover the required file?

A user telephones your help desk. She has just accidentally deleted a file she was working on earlier that day.

You have configured her computer to carry out backups every evening, and you installed a new graphics driver two days ago.

How should you advise the user to retrieve her file?

What command-line utility can you use in Windows 7 to edit boot options?

You are troubleshooting instability problems on a computer running Windows 7 Ultimate and suspect that they might be related to hardware faults in RAM.

You access the System Recovery options.

Which option is most likely to help you diagnose the problem?

You are investigating instability and boot problems on a computer running Windows 7 Enterprise.

You boot using the Last Known Good Configuration (Advanced) option and perform a system restore.

This does not solve your problems, and you want to undo the system restore.

Can you do this, and what is the reason for your answer?

You want to centralize backups by backing up all client computers in your company’s production network to a network share on a file server running Windows Server 2008 R2.

All your client computers run Windows 7, but because your company has grown through a series of mergers, some run Windows 7 Professional, some run Windows 7 Enterprise, and some run Windows 7 Ultimate.

Which computers can you back up to a network share?

A user on your company network creates a new file and works on it during the day.

He saves the file but decides he no longer needs it and deletes it just before the office closes.

Overnight, a file and folder backup takes place.

The next morning, the user decides he needs the file after all. He calls you for help.

What action can you take?

You have a computer that runs Windows 7 and Windows Internet Explorer 8.

You discover that your browsing history is sent to a third-party advertising content provider.

You need to prevent the browsing history from being sent only to that specific content provider.

What should you do?

Your network contains computers that run Windows 7 and Windows Vista. All computers are members of the same domain.

You have a computer named Computer1 that runs Windows 7.

You need to ensure that users can remotely log on to Computer1 from any computer on the network.

What should you do on Computer1?