You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All servers on the network have Microsoft Windows
Server 2008 installed and all workstations have Microsoft Windows 7 installed.
The Research and Development department is working on a confidential project. The hard disks of
ABC.com’s workstations have BitLocker configured for data encryption. The BitLocker password is
stored on a USB drive. All encrypted workstations make use of Trusted Platform Model (TPM)
chips on their motherboards.
A member of the Research and Development department, named Amy Wilson, has been assigned
a workstation named ABC-WS680.Amy Wilson reports that she was not able to start ABC-WS680
due to a problematic TPM chip.
You have been instructed to recover the encrypted data from ABC-WS680.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All servers on the network have Microsoft Windows
Server 2008 installed and all workstations have Microsoft Windows 7 installed.
The ABC.com network contains a workstation, named ABC-WS680, which you have attached to a
printer named PRINTER01.You then install the printer drivers, and remove the Everyone group
from the access control list (ACL) for PRINTER01before sharing the printer.
You need to ensure that print jobs produced by employees belonging to a group named
ABC_STAFF, are able to alter those print jobs. They should not, however, have the ability to alter
print jobs produced by other ABC.com employees.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 installed.
You have been assigned a workstation, named ABC-WS13. You want to start an application using
the Runas command-line tool, with the /savecred parameter.

You want to make sure that the stored password is removed.
How would you accomplish this task?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 installed.
You have been assigned a workstation, named ABC-WS13, which has access to ABC.com’s
network via a VPN connection.
You want to make sure that the Internet is available after establishing a VPN connection. You also
want to make sure that that Internet traffic is not transmitted via the VPN connection.
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 installed.
You have been assigned a workstation, named ABC-WS13. You have been instructed to make
sure that, while browsing, Internet Explorer is unable to store any browsing information.

Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com.
You are working on a Windows 7 workstation named ABC-WS680.You want to backup data on
ABC-WS680.When you open the Configure Backup wizard, however, a message is displayed
informing you that no drives could be found to save backups to.
It is imperative that data is backed up to a local disk drive.
Which of the following actions should you take?

You work as a desktop support technician at a company named ABC.com. All ABC.com users are
divided into groups named ABC_ADMIN, ABC_SUPRT and ABC_STAFF.

The ABC.com network contains a stand-alone Windows 7 computer named ABC-WS680. Several
ABC.com users make use of ABC-WS680.
You need to prevent the ABC.com users of the ABC_STAFF group from running Windows Media
Player on ABC-WS680.However, all other members must still be able to run Windows Media
Player. You want to accomplish this task by using the least amount of administrative effort.
You have
Which of the following actions should you take?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. ABC.com currently makes use of a computer named
ABC-WS680 which runs Microsoft Windows 7. ABC-WS680 is currently used by multiple ABC.com
network users who log on to the computer.
You have received instruction to deny a ABC.com user named Mia Hamm access to removable
devices on ABC-WS680. However, all other users who log on to ABC-WS680 must retain access
to removable devices.
What should you do?

You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 Professional installed.
You are working on a workstation, named ABC-WS680, which has been assigned to a ABC.com
user, named Amy Walsh. You have been instructed to update the printer connected to ABCWS680 so that Amy Walsh can print graphics at a higher resolution. Subsequent to the update,
Amy Walsh’s workstation reacts in a manner that prevents her from working.
You want to make sure that Amy Walsh’s workstation is returned to its previous state as quickly as
possible.
Which of the following actions should you take?

You are employed as the network Administrator at ABC.com. The ABC.com network is configured
as a single Active Directory domain named ABC.com.
ABC.com has a workstation that includes a hard drive configured to make use of a RAID
controller. You are in the process of installing Windows 7 via an installation DVD. You find that the
files required to install the RAID controller are not on the DVD.
You have to make sure that the installation is successful. You start by restarting the workstation
using the installation DVD.
Which of the following actions should you take NEXT?