Which two Microsoft Dynamics CRM entities are enabled for queue routing by default?
Which two Microsoft Dynamics CRM entities are enabled for queue routing by
default?(Choose TWO)
What should you create?
A company has resellers who purchase routine support cases at no cost.
A reseller plans to purchase additional support cases at a cost.
What should you create?
Which three items are valid allocation units?
You are creating a contract from a Contract template.
Which three items are valid allocation units?(Choose Three)
How should you add an item to a queue?
How should you add an item to a queue?
You need to correct the contract line
You have a Contract that has a status value of Invoiced.
One of the contract lines references an incorrect product.
You need to correct the contract line.
What should you do?
You need to correct the contract line
You have a Contract that has a status value of Active.
One of the contract lines references an incorrect product.
You need to correct the contract line.
What should you do?
What is displayed when the user clicks the down arrow on the Cases button?
A user views the Service area of the navigation pane in Microsoft Dynamics CRM. What is
displayed when the user clicks the down arrow on the Cases button?
When can you resolve, cancel, or delete a case that has activities associated with it?
When can you resolve, cancel, or delete a case that has activities associated with it?
Which condition must be true before you can close a case?
Which condition must be true before you can close a case?
Which cases does Microsoft Dynamics CRM show?
You review the Similar Cases section for a case by using the Default Case form. Which
cases does Microsoft Dynamics CRM show?