###BeginCaseStudy###
Case Study: 11
Baldwin Museum of Science
Scenario:
You are an enterprise desktop support technician for the Baldwin Museum of Science. The
Baldwin Museum of Science is located in Dublin. The museum has 2,000 employees. All
employees have laptop computers that have cellular connections. The museum has a main
office and three satellite offices.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
Baldwinmuseumofscience.com. The relevant group policy information is shown in the
following table.

Server Configuration
All servers are located in the main office and run Windows Server 2008 R2. The relevant
servers are configured as shown in the following table.

Users access the network remotely by using a DirectAccess connection.

Client Computer Information
All client computers run Windows 7 Enterprise (x86). The client computers are configured to
receive Windows Updates from http://WSUS.
Application Configuration
All users run Microsoft Office Outlook 2010 and use Outlook Anywhere. Users access the
intranet Web site by using the URL http://intranet.
The museum hosts several Web sites that use the domain suffix fineartschool.net.
Corporate Security Policy
The corporate security policy states that all updates on client computers must be installed
from the internal WSUS server.
###EndCaseStudy###

The help desk technicians discover that some computers have not installed the latest updates for
Windows. The Windows Update log files on the computers show that to complete the installation of
several updates the computers must be restarted. You need to ensure that future updates are
successfully installed on all computers. What should you request?

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

Users at the Manufacturing site must have a secondary method of decrypting their existing files if
they lose access to their certificate and private key or if the EFS Admin’s certificate is not available.
You need to recommend a solution to ensure that a secondary method is available to users. The

solution must not require accessing or altering the existing encrypted files before decrypting them.
What should you recommend that the users do?

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

You need to recommend a solution to back up BitLocker recovery information based on the
company’s existing data protection requirements. The solution must include the backup destination
and the solution prerequisites. What should you recommend? (Choose all that apply.)

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

A user at the Headquarters site is able to run .bat files on LAPTOP01. However, you notice that the
AppLockdown GPO was successfully applied to the computer. You need to ensure that the user’s
computer complies with the existing AppLockdown GPO settings. Which service should you start on
LAPTOP01?

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

Users are prompted for authentication credentials when they browse to the intranet from the
company’s servers. You need to ensure that users can access the intranet from the company’s
servers without having to enter their authentication information. What should you do?

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

When visiting certain websites, users receive a message in Internet Explorer. The message is shown
in the exhibit. (Click the Exhibit button.)

You need to ensure that the Internet Explorer settings for all client computers follow company
requirements. What should you modify in Group Policy?

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

Existing Internet Explorer security settings and GPOs are applied throughout the company. However,
users are visiting websites known by Internet Explorer to host malicious content. You need to ensure
that users cannot visit those websites. Which setting in the GPO should you enable to achieve this
goal?

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

You need to identify which of the company’s client computers are candidates to use BitLocker on the
operating system hard disk. Which client computers should you recommend? (Choose all that apply.)

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

A new client computer was joined recently to the company domain. However, it does not have the
latest Windows updates installed. You need to ensure that the client computer uses the company’s
enterprise update distribution servers to install the latest Windows updates immediately. What
should you do?

###BeginCaseStudy###
Case Study: 12
Tailspin Toys
Scenario:
Background
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and
distributes children’s toys. The network environment includes a server infrastructure running
on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active
Directory with the forest and domain levels set at Windows Server 2003, and Active
Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company
has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA). The company
sites, network connectivity, and site technologies are shown in the following table.

The company’s domain controller layout and details are shown in the following table.

The company’s client computer configuration details are shown in the following table.

The company uses Microsoft SharePoint 2010 as the company intranet and as a document
repository for company-related Microsoft Office documents. The URL for the intranet is
intranet.tailspintoys.com. There is a Group Policy object (GPO) that applies to all client
computers that allows employees who are connected to the corporate network to go to the
intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet
Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop
support technicians are members of a security group named Desktop Admins. The Desktop
Admins group is a member of the local Administrators group on all client computers. The

desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform
various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the
operating system drive. The directory contains four unique .vbs files named scriptl.vbs,
script2.vbs, script3.vbs, and script4.vbs.
Software Environment
• An existing GPO named AppLockdown applies to Windows 7 machines and uses
AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
• An existing GPO named RestrictApps applies to Windows XP client computers and
uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
• Some users at the Manufacturing site use EFS to encrypt data.
• A user account named EFSAdmin has been designated as the Data Recovery Agent
(DRA).
• The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in
a month to perform the yearly audit. To prepare for the audit, management has asked you to
participate in an internal review of the company’s existing security configurations related to
network security and data security. The management team has issued the following
requirements:
New software requirements
• All installation programs must be digitally signed.
• Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
• Users must not be able to bypass certificate warnings.
• Users must not be able to add Internet Explorer add-ons unless the add-ons are
approved by IT.
Data protection requirements
• All portable storage devices must use a data encryption technology. The solution must
meet the following requirements:
Allow all users a minimum of read access to the encrypted data while working from their
company client computers.
Encrypt entire contents of portable storage devices.
Minimize administrative overhead for users as files and folders are added to the portable
storage devices.
• Recovery information for client computer hard drives must be centrally stored and
protected with data encryption.

###EndCaseStudy###

A personal laptop named LAPTOP02 is used as a client computer at the Headquarters site. LAPTOP02
runs the 64-bit version of Windows 7 Professional. You ascertain that the AppLockdown GPO was
successfully applied to the computer. However, you notice that the user is still able to run .bat files.
You need to ensure that the computer can comply with the existing AppLockdown GPO settings.
What should you do?