You need to ensure that the Web site functions properly for the users
###BeginCaseStudy###
Case Study: 4
Margie’s Travel
Scenario:
You are an enterprise desktop support technician for Margie’s Travel. Margie’s Travel is a
company that specializes in booking travel for large corporations. The company has a main
office in New York and operates a call center in New York and a call center in Los Angeles.
The company has 1,000 employees.
Active Directory Configuration
The network contains an Active Directory forest named margiestravel.com. The functional
level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as
shown in the following table.
All sites connect to each other by using high-speed WAN links.
Server Configuration
The relevant servers are configured as shown in the following table.
Security Configuration
The relevant security settings for the domain are configured as shown in the following table.
The relevant network policies on the NPS servers and the RRAS servers are configured as
shown in the following table.
User Information
All client computers run Windows 7 Professional. Sales staff is located in the main office and
uses portable computers. All portable computers are members of the MargiesTravel\Wireless
group.
Application Configuration
Call center staff uses a custom application to book airline tickets. The application is packaged
as an MSI file and is signed by using a code signing certificate that was issued by CA3. The
application is published by using Group Policies.
###EndCaseStudy###
Users access a third-party Web site. The Web site is updated to use Microsoft Silverlight. After the
update, the help desk receives a high volume of phone calls from users who report that the Web site
fails to function. You need to ensure that the Web site functions properly for the users. What should
you do?
You need to ensure that remote desktop connections are enabled when public computers are deployed in the chale
###BeginCaseStudy###
Case Study: 5
Alpine Ski House
Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
The help desk reports that remote desktop connections are not enabled on the public computers in
the chalets. Consequently, the help desk must instruct local staff to enable remote desktop
connections on each public computer. You need to ensure that remote desktop connections are
enabled when public computers are deployed in the chalets. What should you do?
What should you instruct the users to do?
###BeginCaseStudy###
Case Study: 5
Alpine Ski House
Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
Remote users report that after they renew their smart card certificates, they are unable to log on to
their computers by using their smart cards. You need to ensure that users can log on by using their
smart cards. What should you instruct the users to do?
What should you request an administrator to do?
###BeginCaseStudy###
Case Study: 5
Alpine Ski House
Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
The VPN connection between Site 1 and Site 3 fails. Users in Site 3 report that their computers take a
long time to start and that they are unable to access the Internet. You need to ensure that users in
Site 3 are able to access the Internet if the VPN connection between Site 1 and Site 3 fails. What
should you request an administrator to do?
Which tool should you use?
###BeginCaseStudy###
Case Study: 5
Alpine Ski House
Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
Users report that it takes a long time to access resources by using DirectAccess. You need to provide
the network administrator with a network capture of DirectAccess traffic. Which tool should you
use?
You need to ensure that users can access the Web site and that the Web site content is displayed correctly
###BeginCaseStudy###
Case Study: 5
Alpine Ski House
Scenario:
You are an enterprise desktop support technician for Alpine Ski House. Alpine Ski House
manages chalets in ski resorts around the world. The main office is located in Vancouver.
Chalets are located in Japan, France, and Australia. Alpine Ski House has 500 employees.
Active Directory Configuration
The network contains an Active Directory forest. The forest contains a domain named
alpineskihouse.com. The network contains four Active Directory sites. All sites have highspeed Internet connections and connect to each other by using VPNs. The site information is
shown in the following table.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers are configured as shown in
the following table.
DHCP Configuration
The DHCP servers are configured as shown in the following table.
Computer Information
All corporate computers run Windows 7 Professional and are joined to the
alpineskihouse.com domain. All corporate users can access the internal network remotely by
using a VPN connection. The VPN connection requires the use of a smart card. During the
next year, Alpine Ski House plans to replace the existing VPN with DirectAccess. The
company is running a pilot project to test DirectAccess for users in France. Each chalet
contains five public computers that run Windows 7 Ultimate. Guests use the public
computers to access the Internet. The public computers are members of a workgroup. Every
week, a standard image of Windows 7 Ultimate is re-applied to the computers.
###EndCaseStudy###
Your users access a third-party Web site to fulfill purchase orders. The Web site is updated.
Users receive the following error message when they access the updated Web site:
“Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner. As a
result, this page may not display correctly.”
You need to ensure that users can access the Web site and that the Web site content is displayed
correctly.
What should you do?
You need to ensure that the technician can view the configurations of the DHCP servers
###BeginCaseStudy###
Case Study: 6
Fabrikam, Inc
Scenario:
You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the
company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain
contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer
accounts for all desktop computers are in an OU named Desktops. The computer accounts for
all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
Client Configurations
All client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable
computers use wireless connections to connect to the network. The wireless network is
secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and
to require client certificates. All company users can access the internal Web site.
###EndCaseStudy###
The company hires a new desktop support technician. The technician is added to the Administrators
group on all client computers and the DHCP Users group on all DHCP servers. The new technician
reports that the DHCP snap-in is unavailable on his computer. You need to ensure that the
technician can view the configurations of the DHCP servers. What should you do?
What should you recommend implementing?
###BeginCaseStudy###
Case Study: 6
Fabrikam, Inc
Scenario:
You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the
company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain
contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer
accounts for all desktop computers are in an OU named Desktops. The computer accounts for
all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
Client Configurations
All client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable
computers use wireless connections to connect to the network. The wireless network is
secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and
to require client certificates. All company users can access the internal Web site.
###EndCaseStudy###
Users in the branch office report slow network performance when they connect to the file shares in
the main office. You need to recommend a solution to improve performance when users access the
file shares from the branch office. The solution must minimize hardware costs. What should you
recommend implementing?
You need to provide a solution to prevent users from receiving the security warning when they try to access th
###BeginCaseStudy###
Case Study: 6
Fabrikam, Inc
Scenario:
You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the
company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain
contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer
accounts for all desktop computers are in an OU named Desktops. The computer accounts for
all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
Client Configurations
All client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable
computers use wireless connections to connect to the network. The wireless network is
secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and
to require client certificates. All company users can access the internal Web site.
###EndCaseStudy###
The help desk reports that users receive a security warning message when they try to access the
internal Web site shown in the exhibit. (Click the Exhibit button.)
The help desk confirms that users never received this security warning message before. You need to
provide a solution to prevent users from receiving the security warning when they try to access the
internal Web site. What should you do?
What should you instruct help desk to do?
###BeginCaseStudy###
Case Study: 6
Fabrikam, Inc
Scenario:
You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the
company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain
contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer
accounts for all desktop computers are in an OU named Desktops. The computer accounts for
all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
Client Configurations
All client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable
computers use wireless connections to connect to the network. The wireless network is
secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and
to require client certificates. All company users can access the internal Web site.
###EndCaseStudy###
The help desk reports that all newly installed desktop computers cannot access the companys file
server. The help desk sends you the screen capture shown in the exhibit. (Click the Exhibit button.)
You need to resolve the network connectivity issue. The solution must adhere to the company
policy. What should you instruct help desk to do?