You want to integrate Microsoft Teams with Dynamics 365 Customer Service. You install both apps, but Teams is not working when in Dynamics 365 Customer Service. You need to troubleshoot the situation. Solution: Set up server-side synchronization with Microsoft SharePoint Online. Does the solution meet the goal? A. Yes B. No

In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis. You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service. Solution: Users need to update their accounts and add notes while they […]

In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis. You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service. Solution: Quotes and Orders need to push and receive data in real-time […]

A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements: • Handle multiple customer interactions at once. • Ensure that […]

You are the solution architect on a Dynamics 365 Customer Service implementation. The organization requires the following for the implementation: • Define the key non-functional requirements for the customer services team. • Achieve business objectives from the future Dynamics 365 Customer Service solution. You need to identify the top three non-functional requirements for the organization. […]

You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs. The SLA states the following: • Support must be provided 24 hours per day, seven days a week. • Issues must be resolved within four hours […]

In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis. You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service. Solution: Automatically create new cases from email messages sent to a generic […]