You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. You need to automatically create cases from emails sent to the support@contoso.com email address. Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then select the queue. Does the solution meet the goal? A. […]
Does the solution meet the goal?
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. You need to automatically create cases from emails sent to the support@contoso.com email address. Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure autoresponse settings. Does the solution meet the […]
You need to automatically create cases from emails sent to the support@contoso.com email address.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. You need to automatically create cases from emails sent to the support@contoso.com email address. Solution: Configure Dynamics 365 to automatically send responses to customers when the record is created. Does the solution meet the goal? A. Yes B. No
You are configuring a business process flow for a case entity.
You are configuring a business process flow for a case entity. All cases must be flagged for review. You need to complete configuration of the business process flow. Solution: Create an action that generates a task record that is assigned to the case reviewer and appends the text Ready for review to the case topic. […]
You need to complete configuration of the business process flow.
You are configuring a business process flow for a case entity. All cases must be flagged for review. You need to complete configuration of the business process flow. Solution: For a new action named Ready for review, disable the As a business process flow action step option. Does the solution meet the goal? A. Yes […]
You need to complete configuration of the business process flow.
You are configuring a business process flow for a case entity. All cases must be flagged for review. You need to complete configuration of the business process flow. Solution: Set the input parameter type as Option set for the action. Does the solution meet the goal? A. Yes B. No
Which two elements are available to you when creating a content block?
You are a marketing professional for Contoso, Ltd. You want to create a marketing page that will utilize standardized content that can be used across emails, pages and forms. You elect to use the content block for this. Which two elements are available to you when creating a content block? (Choose two.) Each correct answer […]
Which field should hold this “ghost text”?
You are a marketing professional who needs to create a new field for a marketing page. You want some text to be in the field when the customer opens the page so that they have an idea of what to enter. Which field should hold this “ghost text”? A. Label B. Prefill C. Default Value […]
What kind of form should you create?
You are a marketing administrator. You need a marketing form that will only accept contact information and allow opt-in to emails. What kind of form should you create? A. Journey Form B. Forward to a friend Form C. Landing Page Form D. Subscription Page Form References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/marketing-forms
Which criteria should be used to allow a subscription list to be visible in the toolbox.
You are a marketing professional for Contoso, Ltd. You are creating a marketing form and want to add a subscription list. As you go through the tool box, you see the subscription list. You notice that there are not as many lists as expected. Which criteria should be used to allow a subscription list to […]