Does this meet the goal?
You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer. Solution: You implement the following configuration changes. 1) Create Agreement 2) Define Agreement […]
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately cap
You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings. Solution: You implement the following configuration changes: 1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks. 2) Assign […]
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately cap
You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings. Solution: You implement the following configuration changes: 1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks. 2) Assign […]
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately cap
You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings. Solution: You implement the following configuration changes: 1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks. 2) Assign […]
All child cases must inherit the product, customer name, case title, and case type from the parent case. Paren
You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed. You need to configure cases. What should you do? A. Set the closure preference […]
You need to identify and eliminate duplicate cases.
You are a customer service representative using Dynamics 365 for Customer Service. You need to identify and eliminate duplicate cases. What should you do? A. Configure Dynamics 365 AI for Customer Service B. Use business rules C. Merge cases D. Use parent-child case relationships
Which security role should you assign to the user?
A company has the following business units: • Call center • Customer service • Digital response • Escalation The security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by […]
Which service URL should you use?
Your organization plans to use Microsoft Power BI to access and analyze data in Dynamics 365 for Customer Service. You need to configure a Power BI connection to a Dynamics 365 organization named Contoso. Which service URL should you use? A. https://contoso.crm.dynamics.com B. https://disco.crm.dynamics.com/xrmservices/2011/discovery.svc C. https://contoso.api.crm.dynamics.com/xrmservices/2011/organization.svc D. https://disco.crm.dynamics.com/api/discovery/v9.1
You need to design the business process flow.
You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do? A. Merge peer branches to a single stage when merging branches. B. Span the process across 10 unique entities. C. Combine multiple conditions in a rule by using both […]
Which three entities can you use? Each correct answer presents part of the solution.
You use Dynamics 365 for Customer Service. You need to create business process flows. Which three entities can you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Goal B. Case C. Letter D. Social activity E. Rollup queries