What should you do?
You are a desktop support technician for your company. A user reports that his Windows XP Professional client computer cannot connect to a file server named FS01. The user’s computer can connect to all other network resources by name.
You are able to connect to FS01 from your computer by using its name. You are also able to ping FS01 by using its IP address from the user’s computer. However, the user’s computer will not connect to FS01 by name.
You need to ensure that the user’s computer can connect to FS01 by name.
What should you do?
What should you do?
You are a desktop support technician for your company. The company uses a VPN server that supports PPTP and L2TP.
A user of a Windows XP Professional portable computer wants to use a VPN to connect to the network over the Internet when she travels. On the user’s computer, you configure a network connection that establishes a VPN connection to the VPN server. You test the connection, and the connection is
established.
Several weeks later, you increase security by configuring the VPN server to support only certificate-based L2TP VPNs. The user reports that she is unable to establish a connection to the VPN server. All other users can connect to the VPN server successfully.
You need to ensure that the user can always establish a VPN connection to the VPN server.
What should you do?
What is the most likely cause of the problem?
You are a desktop support technician for your company.
A user reports that she just installed Windows XP Service Pack 2 (SP2) on her computer that runs Windows XP Home Edition. Since installing SP2, she cannot use her Web-based e-mail application. When she logs on to the Web site, she can see her messages and the main Web page. However, when she attempts to open a message or create a new message, the message windows do not open. The user could use the application before she installed SP2.
What is the most likely cause of the problem?
What should you do?
You are a desktop support technician for your company. A user reports that his Windows XP Professional client computer cannot connect to a file server named Server7. The user is attempting to connect to Server7 by using its name. You are able to use your Windows XP Professional client computer to connect to Server7 by IP address, but not by name.
You discover that Server7 is a UNIX-based server. Server7 runs file-sharing software so that client computers can connect to it. The user’s Windows XP Professional client computer can connect to all
Windows-based network resources by name and by IP address.
Other users report the same problem connecting to Server7.
You need to ensure that all computers can connect to Server7 by name.
What should you do?
Which method should Mia Hamm use?
You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Domain.com consists of a Finance department. A Domain.com employee named Mia Hamm works in the Finance department. Domain.com contains a Windows XP Professional workstation named Certkiller -WS271. Mia Hamm is using this computer. Mia Hamm uses a Word document to store all her files in a folder named MiaDocs. The files contain critical information. Mia Hamm does not want the other users to read the files in MiaDocs. Mia Hamm then contacts you to ask the best way to protect her files in MiaDocs.
Which method should Mia Hamm use?
What should you tell him to do?
You work as a help desk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com customer named Andy Reid uses a computer named Certkiller -WS271. Andy Reid calls to assist him to use the multiple monitor feature of Windows XP Professional. Andy Reid informs you that he acquires a new video adapter for the second monitor and deployed it. He also informs you that when he wants to use the two monitors, he find out that he cannot extend the Windows desktop to the second monitor.
What should you tell him to do? (Choose TWO.)
What should you tell him to do?
You work as a help desk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com user named Clive Wilson uses a client computer named Certkiller -WS271. One day Clive Wilson calls to complain that his desktop colors do not appear properly. Clive Wilson informs you that the desktop appeared properly before he upgraded the video adapter on Certkiller -WS271. He also informs you that he installed the appropriate video adapter drivers as supplied by the vendor of the video adapter.
You need to assist Clive Wilson in changing the screen resolution settings on Certkiller -WS271. What should you tell him to do?
What should you do?
You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
Domain.com consists of a Research department. A Domain.com user named Amy Wilson is a member of the Research department. Amy Wilson uses a client computer named Certkiller -WS271. Certkiller -WS271 was running Windows 98 and it was upgraded to Windows XP Professional. A week after that you then reformat Certkiller -WS271 and install anew version of Windows XP Professional with Service Pack 2.
After the reformatting and the fresh Windows XP Professional with Service Pack 2, Amy Wilson complains that her Universal Serial Bus (USB) flash card reader canno0t be accessed. She said that it was working before the reformatting. You then search for a flash card reader driver on the flash card reader’s Web site but there was none. Amy Wilson needs her flash card reader urgently.
What should you do?
What should you do?
You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
A Domain.com Marketing user named Amy Walsh uses a client computer named Certkiller -WS271. Certkiller -WS271 runs on Windows 98 and has a Plug and Play digital versatile disc (DVD) drive installed. Amy Walsh makes use of Windows Media Player to view the video footage. Domain.com policy states that all marketing video files must be distributed in a DVD format with the Compact Disc File System (CDFS).
You are then instructed to upgrade Certkiller -WS271 to Windows XP Professional. A day after the upgrade Amy Walsh complains that she is unable to view the video footage. To be able to fulfill work commitments Amy Walshrequires viewing this footage.
What should you do? (Choose all that apply.)
What should he do?
You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains two Windows 2000 Server computers and 120 Windows XP Professional computers. The servers’ hard disk is formatted with the NTFS file system and the Windows XP Professional computers’ hard drive is formatted with the FAT32 file system. The computers on the network consists of an internal CD-RW drive Domain.com consists of a Research department. A Domain.com user named Andy Booth is a member of the Research department. One morning Andy Boothcopies 20 10 MB files to a CD-R disk in the CD-RW drive on a computer named Certkiller -WS271. When he finished the task he realized that 5 of the files do not belong on the disk. Andy Booth needs to remove the 5 files from the disk.
What should he do?