Which two actions should you perform?
You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.
A remote user has difficulty configuring her computer. She needs you to make the changes on her computer. You can make the changes, but the user is not at the same location as you.
You need to take control of the user??s computer.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
What should you do?
You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.
Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC.
Laura reports that she cannot access the Web application hosted on Robert’s computer. When she attempts to access Robert’s Web application by using Internet Explorer, she receives the following error message: “DNS or Server Error.”
You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert’s computer. When you attempt to access Robert’s Web application from your computer by using Internet Explorer, you receive the following error message: “DNS or Server Error.”
You need to ensure that Laura can access the Web application on Robert’s computer.
What should you do?
What should you do?
You are a desktop support technician for your company. The network consists of an Active Directory domain that contains a DNS server. All servers run Windows Server 2003, and all client computers run Windows XP Professional.
A user reports that his client computer is not able to connect to any network resources and is not able to authenticate to the Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today.
You examine the computer’s physical connection to the network. You verify that the connection is correct and that the computer’s network adapter displays a link light. The computer is configured to use the following IP configuration:
.IP address: 192.168.0.102
.Subnet mask: 255.255.255.0
.Default gateway: 192.168.0.1
You confirm that this configuration is valid on the network.
You need to troubleshoot the problem.
What should you do?
What should you do?
You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
Domain.com consists of a Research department. A Domain.com user named Amy Wilson is a member of the Research department. Amy Wilson uses a client computer named Certkiller -WS271. Certkiller -WS271 was running Windows 98 and it was upgraded to Windows XP Professional. A week after that you then reformat Certkiller -WS271 and install anew version of Windows XP Professional with Service Pack 2.
After the reformatting and the fresh Windows XP Professional with Service Pack 2, Amy Wilson complains that her Universal Serial Bus (USB) flash card reader canno0t be accessed. She said that it was working before the reformatting. You then search for a flash card reader driver on the flash card reader’s Web site but there was none. Amy Wilson needs her flash card reader urgently.
What should you do?
What should she do?
You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional of Windows 98.
A Domain.com user named Kara Lang uses a Windows XP Professional client computer named Certkiller -WS271. Certkiller -WS271 is a laptop computer that consists of a 2.1 gigabyte (GB) hard drive and a 400 megahertz (MHz) processor, as well as 256 megabytes (MB) of random access memory (RAM).
Certkiller -WS271 has recently been upgraded to Windows XP Professional.
Kara Lang downloaded quite a number of video presentations on Certkiller -WS271 to use in her next business trip. However, since then she is unable to hibernate Certkiller -WS271. During her presentation Kara Lang requires to use the hibernation function. Kara Lang needs hibernation on Certkiller -WS271.
What should she do?
Which action or actions should you instruct the user to perform?
You are a desktop support technician for your company. All client computers run Windows XP Professional.
A remote user has a portable computer that runs Windows XP Professional. The user’s account is a member of the local Administrators group on his computer. The user wants to install Windows XP Service Pack 2 (SP2) and wants to know which installation options are available.
Which action or actions should you instruct the user to perform? (Choose all that apply.)
What should you do?
You are a desktop support technician for your company. You are assisting a customer with the installation of Windows XP Home Edition on a portable computer that is not connected to the Internet.
The customer starts the installation process by using a retail version of Windows XP Home Edition. During the installation, you are prompted to activate Windows XP Home Edition.
You need to complete the installation process and activate Windows XP Home Edition on the computer.
What should you do?
What should you do?
You are a desktop support technician for your company. You are installing Windows XP Professional on a portable computer. The user needs to encrypt confidential data that will be stored on the portable computer.
You need to ensure that the computer supports Encrypting File System (EFS).
What should you do?
What should you do first?
You are a desktop support technician for your company. A user reports that his Windows XP Professional portable computer is not able to connect to any network resources and is not able to authenticate to the network’s Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today.
You verify that the computer is properly connected to the network and that it can ping its loopback address. You discover that the computer is using the IP address 169.254.131.217 and the subnet mask 255.255.0.0.
You need to ensure that the computer can connect to network resources.
What should you do first?
What should you do?
You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. Users access the Internet Web site for Wide World Importers. Wide World Importers uses a digital certificate to secure the information on the Web site.
A new user reports that she cannot access the Wide World Importers Web site by typing www.wideworldimporters.com in the Address bar in Internet Explorer.
You need to ensure that the user can access the Wide World Importers Web site.
What should you do?