You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com user named Amy Walsh works from home using a portable computer named Certkiller -WS270. Amy Walsh recently requested that several files be made available offline for her. All the offline files are stored on the boot partition of Certkiller -WS270. Amy Walsh reported that she is satisfied with the offline files and has no problem using them, however she noticed the primary partition of Certkiller -WS270 is running out of disk space due to the offline files.
You have received instruction to address Amy Walsh’s concern regarding the space problem that she might encounter if the situation is left to simmer. To this end you instruct Amy Walsh to move the client-side cache associated with the Offline Files to a different drive using the Offline Files Cache Mover utility. Amy Walsh later reports that the cache is moved from the drive but the original cache cannot be deleted and is still being used. You need to configure offline files to start using the new cache enabling the deletion of the original.
What should you instruct Amy Walsh to do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional. The Domain.com network contains a domain controller named Certkiller -DC01 that also serves as a Domain Name Service (DNS) and Windows Internet Name Service (WINS) server. The Domain.com network also contains a print device named Certkiller -PR01 that is connected to Certkiller -DC01. All computers on the Domain.com network use static IP addressing. The relevant portion of the Domain.com network is shown in the Network exhibit.
Network Exhibit:

A Domain.com user named Andy Reid attempts to connect to Certkiller -PR01 by specifying the path “http:// Certkiller -DC01/printers” in his web browser.
When he does this, Andy Reid receives an error message indicating that a connection to the server could not be established.
You want to enable Andy Reid to connect to Certkiller -PR01 using the Internet Printing capability.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com user named Ally Wagner uses a portable computer named Certkiller -WS279 that she often uses when she works at remote locations. Ally Wagner uses a docking station when she is at the office. You install a new print server named Certkiller -PR04 on the Domain.com network. You attach a new Laser Jet printer to Certkiller -PR01. Ally Wagner will print to the Laser Jet printer when working at remote locations. The uniform resource locator (URL) for the printer is “http:// Certkiller -pr01. Domain.com/printers/laserjet”. Ally Wagner docks Certkiller -WS279. She wants to configure Certkiller -WS279 to be able to connect to the Laser Jet printer from remote locations.
What should Kara Lang do?

You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
The Domain.com network contains a print server named Certkiller -PR06. You attach a Lexmark Laser Jet printer to Certkiller -PR06. However, Domain.com network users complain that the documents printed to Certkiller -PR06 come out garbled. You suspect a device driver problem and download the latest drivers for the printer from the Lexmark web site. You update the drivers for the Lexmark Laser Jet printer and print a test page. The printout appears correctly. However, printouts for other network users still come out garbled.
You need to ensure that all network users can print successfully to Certkiller -PR06.
What should you tell the network users?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Domain.com consists of four departments named Sales, Marketing, Finance, and Legal. The users in each department are organized into groups based on the department name. You use a client computer named Certkiller -WS270. An HP desk jet printer named hp_dj is attached to Certkiller -WS270. Several Domain.com departments print to the HP desk jet printer attached to Certkiller -WS270. Most Domain.com users print short documents while users in the Finance department often print large documents that require legal-size paper.
When tray for the legal-size paper is empty, all submitted print jobs are paused.
You want to ensure that all print jobs are not paused when the legal-size paper tray is empty. You create another printer named hp_dj2 for the same HP desk jet device.
What should you do next? (Each correct option presents part of the answer. Choose three.)

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
The Domain.com network contains a print server named Certkiller -PR11.
Certkiller -PR11 has a single Laser Jet printer that is used exclusively by the Accounts department. At the end of every month, the manager of the Accounts department prints urgent reports that must be presented to the CIO. However, when other users in the Accounts department also use the printer, the manager’s print jobs are queued and he has to wait before his print jobs are completed.
You need to ensure that the manager’s print jobs are completed as soon as possible while allowing other members from the Accounts department to continue using Certkiller -PR11.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Amy Wilson is the receptionist at Domain.com. Amy Wilson uses a client computer named Certkiller -WS275. Amy Wilson needs to send faxes to important clients on a regular basis. You install a fax modem and configure the Fax service on Certkiller -WS275. You then open Printers and Faxes folder in Control Panel on Certkiller -WS275 to verify that the Fax printer has been added.
A few days later Amy Wilson informs you that several Domain.com clients have complained that they are unable to send faxes to Amy Walsh. You discover that Certkiller -WS275 does not respond to incoming fax calls. You need to resolve this problem as soon as possible.
What should you do?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
Domain.com consists of a Research department and a Development department.
The Research department does research on and software where the Development department develops the applications and the software as well as computers. A Domain.com customer named Andy Booth has bought 15 Windows XP Professional computers. The computer was giver to users who work from there home. Andy Booth wants to buy a Windows XP Professional compatible printer for the users with the 15 Windows XP Professional computers. Each of the 15 users will have administrative privileges. Andy Booth wants to install the printers with the least amount of administrative effort. Andy Booth wants to know which type of port the printers should used on the computers.
What type of port should you recommend?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains 25 Windows 2000 Server computers, 1,500 Windows 2000 Professional client computers and 150 Windows XP Professional computers.
Domain.com contains a Windows XP Professional computer named Certkiller -WS110. A Domain.com user named Andy Reid who tried to access to a network share on Certkiller -WS110 has received an Access denied error. Andy Reid has logged on as a domain user account. You investigate and access Certkiller -WS110 and view the share properties on the file theta the user was trying to access. You then select eh Security tab and click Advance and use the Effective Permissions to determine Andy Reid’s effective permissions. You need to find the problem that causes the error that Andy Reid cannot access the network share.
Which of the following permissions assignments are causing the problem?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Andy Reid is the manager of the Human Resources department. Andy Reid is responsible for maintaining Domain.com employee files that are stored in a folder named CKUsers. The CKUsers folder is located on a removable hard disk that is formatted as NTFS. Andy Reid goes on vacation and instructs is assistant named Kara Lang to update the Domain.com employee files that are stored on the removable hard disk.
Kara Lang attaches the removable disk to her client computer named Certkiller -WS270. However, when she tries to open files on the removable disk she receives an error message stating that access is denied. You need to ensure that Kara Lang can update the files on the removable disk but Kara Lang should not be allowed to change other user permissions on the disk.
What should you do?