You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC.

Laura reports that she cannot access the Web application hosted on Robert’s computer. When she attempts to access Robert’s Web application by using Internet Explorer, she receives the following error message: “DNS or Server Error.”

You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert’s computer. When you attempt to access Robert’s Web application from your computer by using Internet Explorer, you receive the following error message: “DNS or Server Error.”

You need to ensure that Laura can access the Web application on Robert’s computer.

What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain that contains a DNS server. All servers run Windows Server 2003, and all client computers run Windows XP Professional.
A user reports that his client computer is not able to connect to any network resources and is not able to authenticate to the Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today.

You examine the computer’s physical connection to the network. You verify that the connection is correct and that the computer’s network adapter displays a link light. The computer is configured to use the following IP configuration:

.IP address: 192.168.0.102
.Subnet mask: 255.255.255.0
.Default gateway: 192.168.0.1

You confirm that this configuration is valid on the network.

You need to troubleshoot the problem.

What should you do?

You are a desktop support technician for your company. The company has a main office and several branch offices. The network consists of an Active Directory domain.

A remote user uses a Windows XP Professional portable computer. The user’s user account is a member of the local Administrators group on his computer.
The user connects to the network by dialing in to a remote access server and authenticates to the domain. The user dials in to several different branch offices, depending on where he is located. The user reports that he cannot configure Internet Connection Firewall (ICF) for a new dial-up connection. In the past, he enabled ICF on other dial-up connections that he created.

You need to ensure that the user can enable ICF on new dial-up connections that he creates.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a desktop support technician for your company. The company uses a VPN server that supports PPTP and L2TP.

A user of a Windows XP Professional portable computer wants to use a VPN to connect to the network over the Internet when she travels. On the user’s computer, you configure a network connection that establishes a VPN connection to the VPN server. You test the connection, and the connection is
established.

Several weeks later, you increase security by configuring the VPN server to support only certificate-based L2TP VPNs. The user reports that she is unable to establish a connection to the VPN server. All other users can connect to the VPN server successfully.

You need to ensure that the user can always establish a VPN connection to the VPN server.

What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional. The Domain.com network contains a domain controller named Certkiller -DC01 that also serves as a Domain Name Service (DNS) and Windows Internet Name Service (WINS) server. The Domain.com network also contains a print device named Certkiller -PR01 that is connected to Certkiller -DC01. All computers on the Domain.com network use static IP addressing. The relevant portion of the Domain.com network is shown in the Network exhibit.
Network Exhibit:

A Domain.com user named Andy Reid attempts to connect to Certkiller -PR01 by specifying the path “http:// Certkiller -DC01/printers” in his web browser.
When he does this, Andy Reid receives an error message indicating that a connection to the server could not be established.
You want to enable Andy Reid to connect to Certkiller -PR01 using the Internet Printing capability.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Amy Wilson is the receptionist at Domain.com. Amy Wilson uses a client computer named Certkiller -WS275. Amy Wilson needs to send faxes to important clients on a regular basis. You install a fax modem and configure the Fax service on Certkiller -WS275. You then open Printers and Faxes folder in Control Panel on Certkiller -WS275 to verify that the Fax printer has been added.
A few days later Amy Wilson informs you that several Domain.com clients have complained that they are unable to send faxes to Amy Walsh. You discover that Certkiller -WS275 does not respond to incoming fax calls. You need to resolve this problem as soon as possible.
What should you do?

You are a desktop support technician for your company. A user in the sales department frequently accesses a shared folder named \Server01SalesDocs. The user asks if he can include this location in My Computer for quick access.

You need to ensure that the shared folder is listed in My Computer only for this user’s client computer.

What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Domain.com employs 30 new sales representatives that will visit Domain.com’s major customers on a regular basis. You issue the new sales representatives with new Windows XP Professional portable computers. The new sales representatives will require access to inventory and pricing documents when they visit Domain.com’s customers. The inventory and pricing documents are stored in a shared folder named SalesDocs. The SalesDocs folder is hosted on a file server named Certkiller -SR14. The new sales representatives must be able to open the files in the SalesDocs folder while they are offline, and must be able to make changes to those files at all times. You need to provide the sales representatives with the required functionality.
What should you do?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
The Domain.com network contains a files server named Certkiller -SR11 that contains a shared folder named CKSales. Dean Austin is the manager of the Sales department at Domain.com. Dean Austin will be attending a major sales convention over the next few weeks where he hopes to attract some major new customers for Domain.com products. You issue Dean Austin with a portable computer named Certkiller -WS273. Dean Austin request that several files in CKSales folder be made available offline. You enable file caching of the CKSales folder on Certkiller -SR11 files and inform Dean Austin that he should be able to configure offline access to the files he requires. However, Dean Austin informs you that the option to make the shared folder available offline is not available when he right-clicks the CKSales folder from Certkiller -WS273. You need to ensure that Dean Austin can make files available offline.
What should you do?

You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server. Half the client computers run Windows 2000 Professional and the rest run Windows XP Professional.
Domain.com consists of a Marketing department. A Domain.com user named Ally Wagner works in the Marketing department. She wants you to configure her offline files. You then tell Ally Wagner to launch Windows explorer and open Folder Options.
Which actions should he takes?